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Romantic Depot - 1 Reviews - 606 Washington St, Hoboken, NJ - Fashion Accessories Reviews - Phone (201) 795-1212

Romantic Depot

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606 Washington St
Hoboken, NJ 07030
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(201) 795-1212
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Fashion Accessories

Related categories:

Retail Shopping , Apparel

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Romantic Depot - Hoboken, NJ
Romantic Depot - Hoboken, NJ
Romantic Depot - Hoboken, NJ
Romantic Depot - Hoboken, NJ

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I walked in there with my girlfriend last week to look at some items. They had 2 kinds of handcuffs and I was choosing between them. Because they were in cardboard boxes I could n...

Rude, Paranoid Customer Service 10/13/2009

I walked in there with my girlfriend last week to look at some items. They had 2 kinds of handcuffs and I was choosing between them. Because they were in cardboard boxes I could not compare the quality. Since the boxes were not sealed (no plastic wrap) and the items were not personal items that would come in contact with other body parts, I saw no harm in inspecting the merchandise, especially since we just came from another shop down the street that encouraged us to pull merchandise out of the wrapping to inspect it.\r \r As I was looking at the handcuffs, the store clerk came over and just started staring at me. I expected her to say something but she just stood there staring at me. As we were respectably dressed adults and the item was a $12 pair of handcuffs I didn't understand why she was just getting all weird staring at us so I asked her if it was ok to open the merchandise. She replied, ""what do you think?""\r \r So I gave it to her and she reboxed it, perfectly re-saleable as there was no damaged packaging. Since the law states that a customer can return merchandise within a certain number of days, this would be no different than bringing the item home and returning it the next day if it did not meet expectations.\r \r She asked if I was going to buy them - which I was in fact - but I was not going to spend money in that store on principal alone.\r \r Anyway after she walked away I said to my girlfriend that I felt uncomfortable and wanted to leave (in a low monotone voice, conversation directed at her and not the store clerk). The clerk then came back, got irate and started moving her head left and right angrily as she gave us the low down on her perspective and how opening other merchandise and playing with it would not be acceptable. I would probably have agreed with her on the other items, but she was so rude about her delivery. She even suggested that we wanted to steal the keys from inside the package.\r \r Case in point: there is a right and a wrong way to address people. Had she been civil from the beginning and came over politely and said something along the lines of, ""I'm sorry sir but it's store policy to not open merchandise,"" then I would have responded well and probably spent some money in the store. Because of their rude, immature, paranoid way of addressing potential customers, I will never spend money in that store, ever.\r \r It might possibly just be the clerk I dealt with - an African American woman of short stature, and possibly the other clerks are less rude. But it says a lot about their hiring practices.\r \r Moral of the story: offer good customer service and a polite staff and you'll have a customer for life. Talk down to customers, stare at them passive-aggressively or offer poor customer service, and you'll have upset people talking about how bad your business is through word of mouth. Pros: Unique product line Cons: poor customer service more
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  • Hours:

    Sun - Thu, 11am - 11pm; Fri - Sat, 11am - 1am
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