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Rolfs Import Auto - 225 Reviews - 3122 96th St S, Lakewood, WA - Auto Repair & Service Reviews - Phone (253) 666-8689
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Rolfs Import Auto

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3122 96th St S
Lakewood, WA 98499
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(253) 666-8689
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Reviews

( 193 )
( 24 )
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( 5 )

Best

Rolf’s has been servicing my BMW since Approximately 2013

Worst

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up,...

Thanks for the great service 12/14/2018

Rolf’s has been servicing my BMW since Approximately 2013 more

Honest People 11/6/2018

Rolf's Import Auto Service did a number of things for me. They diagnosed a couple of problems with my BMW and then when they went in to do those repairs they realized a few other things needed to be fixed so they did that as well. I've worked with them in the past with a previous BMW I owned, which was why I went back to them. I don't really know how their pricing compares to others. BMWs are expensive cars, but it's cheaper than the dealer I can tell you that. They don't try to juice you. Mark is an honest guy with an honest crew, and that's what I like. more

Just Amazing!!! 11/3/2018

I’ve been taking my Range Rover to Rolf’s for a little over a year now, and I have nothing but positive experiences! Owning my vehicle was new to me and Rolf’s has always been very informative. They work tooth and nail for you and your vehicle to make sure they give great service! Going above and beyond for their customers is an under statement. I feel like family every time I walk in the door and being greeted by name is just awesome! I will definitely be a life customer with all my foreign vehicles! Highly recommend this place to ANYONE who wants amazing customer service with fair prices in a family environment! more

Friendly and Efficient! 10/31/2018

I have used Rolf's Import Auto Service in the past. They have always been very efficient and friendly. I give them a five-star rating for everything! more

They are an honest and throough repair service, and they have a good price 10/18/2018

I have used Rolf's Import Auto Service several times. The most recent project they did for me was give me an oil change. They did a good job. They were very thorough. Rolf's Import Auto Service has good prices too. Their staff is honest, and that's very important! And if you want to get the job done, they'll get it done right. They were easy to schedule with, and they were easy to work with. They were polite and courteous as well. I would hire them again. I would recommend Rolf's Import Auto Service to my family and friends. more

Best decision I’ve ever made for car repair !! 9/30/2018

Peter and his team at the Fife store were amazing !! The consistent communication and dedication to problem solving was above and beyond , especially since I was out of town!! Even coming in to pick the car up was simple and customer service was fantastic ... and my car is purring again... highly recommend !! more

Great Service, fast service 9/27/2018

Used Rolf,s on Sept 26th. In and out in less than a day. My go to people for my 530XI BMW. All ways fast and friendly. All ways know the cost before work is started. more

Friendly Service! 9/18/2018

Rolf's Import Auto Service recently did repairs on my BMW and serviced it as well. They also replaced a window on my other car. They took care of both issues promptly and efficiently. They were very knowledgeable and did the work professionally. Both cars were finished when they said they would be and the friendly service I received was a plus! more

Very Informative! Very Satisfying! 8/23/2018

I have used Rolf's Import Auto Service in the past for various reasons, but this time I needed a mirror replaced on my car, which is 30 years old. They really took the initiative in locating a mirror for me. They ordered the first one and when they received it found that it was not the correct one. They did not give up. They continued on until they found the correct mirror. Unbelievably this all took place within a three week time span. They painted the mirror to match my car, and it matched perfectly! I am absolutely thrilled with how well it turned out. They were terrific in keeping in contact with me about all of this process! I am very satisfied with the whole experience! RESPONSE FROM Rolf's Import Auto Service: Thank you Dale, It is a pleasure helping you keep you older BMW looking and running perfect. Let us know when we can help!! more

I needed a shop to fix my Mercedes,Google shops in my area and based on reviews choose Rolfs and couldn't be happier. They fixed my car fast washed and vacuumed it and it's like a new car,thanks... 8/7/2018

I needed a shop to fix my Mercedes Googled shops in my area and based on reviews chose rolf's they fix my car quickly and runs like a new car thanks rolf's for doing a great job more

My car was correctly repaired after several attempts by the BMW dealership. 8/6/2018

Rolf's diagnosed every problem within minutes, got back to me with my options in a timely manner, performed the service for less than the estimate and had my car ready when promised. Does it get any better than that? more

Rolf's is the best there is! 7/17/2018

I'm not one to write reviews but Rolf's Import Auto really deserves the positive feedback! I took my Mercedes to them for an oil change and 40k mile service. They did a great job and their pricing was very reasonable! I dropped it off in the morning, they drove me to work and it was ready for pick up by noon! A few weeks ago, my check engine light came on. I brought it back down to Rolf's where they diagnosed the problem. They had my car for about 2 weeks, as the issue was very labor extensive. They also had to wait on parts from Mercedes-Benz. During this time, they were great with keeping me up to date on my car. After doing my research, I found out that once again their pricing was very reasonable. The Mercedes dealer quoted me over double what they were charging me for the repairs. I worked with both John and Peter during this process and they were great to work with. Very knowledgeable and took the time to explain everything to me as I know nothing about cars. Rolf's is a very trustworthy company! They have earned another life long customer. I won't let anyone else touch my car for now on! more

Excellent service, Great price 7/14/2018

I have been using Rolf’s for a couple of years to service and maintain my car. I am so thank for there them recommend them to anyone needing an awesome shop to take their vehicle. more

Great Service!!! 7/1/2018

I've been using Rolf's for over 18 years, the last 5 years at the Fife location! Peter is great! I totally trust him whenever I take my import cars in for service or repairs. I totally recommend Rolfs for service and repairs vs. dealerships! Dan O more

Excellent, timely, and fair price. 6/27/2018

Don’t waste your time at Audi dealership. Rolf’s does better work for half the cost. Audi dealership left a broken piece of the timing belt guide in the belly pan (which Rolf’s removed and pointed out). The email inspection report with photos is above and beyond any service I’ve received anywhere else. Recommend without reservation. more

Very pleasant experience. 6/26/2018

Nice people, competent work, fair priced. more

A Trustworthy Company 6/15/2018

I bought a car from Rolf's Import Auto service and I've always been real satisfied with it. The car has been running well ever since we bought it and I really like it. The price was OK, no complaints there. This is a trustworthy company. more

Checked out a noise in my cars engine 6/15/2018

The two gentleman that had helped me did an amazing job! Will recommend them to my friends! more

Thank you for your compassion and help 6/14/2018

I took my S430 to ROLF'S .. It wasn't responding when I turned the key. They diagnosed my problems with the car. And charged me a fair price. However I ran into financial problems and personal problems with my family... And the people there done the unexpected. So I deeply appreciate what you have done. I will always use your services in the future and I will refer ROLF'S to anyone. Thank you very much. Words can't explain. more

Best customer service 6/13/2018

Best customer service ever! more
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Rolf's Auto Service

Owner Message

  • Rolf's Import Auto Service has been serving customers in the Lakewood and Tacoma, Washington communities since 1970.
    From major repairs to preventive maintenance services, our professional ASE certified technicians have you covered.

    We can help with:

  • Preventive maintenance
  • Air conditioning
  • Electrical
  • Engine
  • Fuel system
  • Tires
  • Transmissions
  • And much more

    We strive for excellence in providing our customers with the best automotive repair and services possible. This means that we equip our facilities with cutting-edge technologies, continuously train our technicians with the latest repair and service techniques and offer unparalleled customer service to every person who walks through our doors.

    At Rolf's, we have built our reputation on years of quality, affordable auto repair, service and import expertise. We pride ourselves in customer satisfaction and great service!

    Please feel free to stop in at either our Lakewood or Fife locations and save yourself valuable time and money by doing it right the first time! Or, visit our website or call today for a service appointment!

Additional information

  • Hours:

    Mon-Fri 7:30am-5:30pm
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