I've been going to this Rolf's location since it opened, and it has literally outgrown itself. It is hard to get an appointment, always crowded and noisy, and I feel rushed. They only offer hair and makeup services, so you can't get a manicure or other spa services while you're there. Also, if you're booked with one of their top stylists, plan to tip at least 3 different people: one who shampoos, one who cuts, one who styles and possibly more.
The stylists I've had there do a nice job, but I feel that there are better salons who offer a more pleasant, relaxing experience than here. For the top dollar that you pay for the prestige of going to Rolf's, you should expect a lot more than they offer.