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Rolf's Auto SVC - 195 Reviews - 3122 96th St S, Lakewood, WA - Auto Repair & Service Reviews - Phone (253) 584-7770
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Rolf's Auto SVC

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3122 96th St S
Lakewood, WA 98499
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(253) 584-7770
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Reviews

( 165 )
( 22 )
( 2 )
( 1 )
( 5 )

Best

I've been using Rolf's Import Auto Service for quite some time, now. Probably about ten years, actually, and they've been consistently reliable and with quality service, this enti...

Worst

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up,...

Years and Years of Reliable Service!! 11/9/2017

I've been using Rolf's Import Auto Service for quite some time, now. Probably about ten years, actually, and they've been consistently reliable and with quality service, this entire time. Most recently, I had my BMW worked on, and, like always, it was easy to make the appointment, work was completed on time, and it was absolutely worth the price. I recommend them to others, all the time, and would absolutely recommend them to you! more

2nd to NO ONE! 11/9/2017

I have never been more impressed with an auto repair location. Kassie and Oscar at the front are just... impressive. Their knowledge on my F10 and what work was needed blew me away. I had an issue with my fan/blower system not blowing heat or AC. They received my car on Monday and had the parts/labor/work done and the car was ready by Tuesday afternoon. I HIGHLY recommend taking any vehicle to them and watch them blow you away. Thank you Kassie and team for everything. You've earned a customer for life! more

Above & beyond all the time!! 9/29/2017

This business and it's employees always go way above the norm in caring for me and the needs of my cars! They are super friendly, very knowledgeable, extremely professional, and value me and my cars. I cannot say enough about how well they treat me as a customer and my cars as their business. I very highly recommend them! Call Jay or Kassandra anytime with any question or need and they go out of their way to accommodate... THANK YOU!! more

Great service! 9/14/2017

A friend recommended me and I have been taking my cars there ever since. Very friendly environment and trustworthy. I will continue to take my cars here. more

This is a truly honest and super helpful & friendly business! 9/5/2017

I am repeatedly impressed with the professional work and attitude of this business each time I come in for service or even just have a question on the phone. All these employees go out of their way to always assist in any way they can, often going out of the box to help. So glad I found this place and group of great folks. HIGHLY recommend Rolf's! more

The Best Ever! 9/1/2017

You won't find a better service department than this one! The Service Manager Cassandra is unbelievably knowledgeable and treated us like family. Thankful we have found the permanent home to take our 2012 BMW X5 for all its service needs! more

Honest Shop with Comparable Prices 8/30/2017

I would definitely go back to Rolf's Import Auto Service. Their customer service and honesty was great. I took my car there the first time because it stalled on the freeway. They were honest with me that it had just run out of gas. They worked on my Mercedes for some kind of an engine issue and that was quite reasonably priced. Then they did my brakes as well. I've been there a lot and I've sent family members there as well. They're an honest shop with comparable prices. more

Tracked a problem and saved me $$$ 8/19/2017

Electric seats were failing to work on an SLK. Indication this was a costly failed control unit. After running diagnostics, Rolfs identified wiring issues that were much cheaper to fix more

Neat and clean 7/14/2017

Can't say enough about the service here at Rolfs both Fife and Lakewood. Both shops always neat and clean, coffee not bad either. All my questions about the service being done and about my SL550 are always answered. Techs go out of their way to show me if it's something I am not familiar with. Always leave feeling good. more

Great Work 7/12/2017

I had a good experience with Rolf's Import Auto Service. They always help me out when I have troubles with my vehicle in the times that I've used them. I would give them five-stars all around for their service. I would say that their pricing is very good for their work and that their staff is very good, as well. I am happy that I used them, so I think that they do great work. I have no complaints about them. more

Great service!! 7/10/2017

I recently had a wonderful experience at this shop. Not only was the work done well and on time, they even performed some extra services at no charge!!! Wow! They all seem to know their stuff, and the young lady running the front office is terrific. more

Best service I have ever received in 60 years of car ownership. 6/13/2017

Long history of exceptional service and mechanical excellence continues. more

Great Service 6/8/2017

I have been using Rolf's Import Auto Service for years and they always deliver great quality. They most recently did an oil change, but they've provided other services for me in the past. I keep going back to them because they do a great job with the work I need them to do. They're honest, reliable, and knowledgeable about their profession. I would definitely recommend them to other customers. The pricing is very nice, too! more

Highly Moral People 5/21/2017

Rolfs Imports diagnosed my coolant problems and gave me options as to what to do. I was never in doubt that my car was in the best hands possible. Also, I would give them all the highest compliment of all which is they all have morals and stick to them without flinching. They helped me out in a pinch and have gained a loyal customer. Can't recommend them enough. more

Excellent Experience! 5/3/2017

I had an excellent experience with Rolf's Import Auto Service. I had some issues with my car and after they did some work on it, everything turned out great. They worked very quickly and efficiently, and they have great customer service. The staff were very kind, attentive, and treated me like family. They are very understanding and gave me great insight on fixing and maintaining my car. Rolf's has very competitive pricing and I really like their rewards program that gives you deals for certain services. I would absolutely use them again in the future. more

Consistantly Great Service 4/26/2017

They took care of my MB SLK and now they are servicing my Porsche.. They provide professional and courteous service. Done right the first time, every time. more

THESE GUYS "ROCK"!!! 4/25/2017

I've had my Land Rover into Rolf's twice now and they've always found reasonably priced solutions other than the "replace everything" alternative I always hear from the dealer. They find ways to solve the problem by actually repairing things. What a novel idea!! They've become my "go-to" place for both my Land Rover and Lexus!! more

BMW repair 4/14/2017

Called Rolf's based on several peoples great recommendations. They took my BMW in right away, it sounded like it might be a serious issue. They called promptly and let me know what the repairs would be. Had it fixed the very next day. Kassandra the front office person was awesome. She explained everything in full detail. Will def take my car back for maintenance and repairs. more

Excellent customer service guality repairs 3/10/2017

Customer service is one of the best I have experienced. I was kept informed at each step of the repairs. The best recommendation I can make is that I will continue to have all my service needs and repairs done at Rolf's. more

Dissapointed 3/7/2017

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up, the check engine light came on and was making a bad noise. Front desk girl very confrontational more interested in talking than listening. Left the vehicle with them another day to no avail. They seemed happy with me taking my business elsewhere. RESPONSE FROM Rolf's Import Auto Service: Good afternoon Mr Gilmour, I am truly sorry to hear about your experience the other day at our Lakewood location. The last thing we ever want is to have you feeling that we do not care about your concerns. I have reviewed the repair order upon your return and noted that the technician was complete in their inspection, making sure there was no fault in his prior repairs or diagnostics. He then scanned for faults and noted that there were several misfires noted and detected. He did spend sometime in diagnosing the most common failures that cause this concern, however still needed more time to pinpoint what was failing on your vehicle. At this time it looks as if there was a breakdown in our communication to you and I sincerely apologize. I was wondering if you have had the concern repaired and what the cause was? If not, I would like the opportunity to try and help you get this concern taken care of. It seems as if the diagnostics may be more complex and if needed we have loaner vehicles and/or can get a rental vehicle. Thank you for taking the time to review our company, good or bad this is how we get the opportunity to be better service to our clients. I hope to hear from you soon. more
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Owner Message

  • Rolf's Import Auto Service has been serving customers in the Lakewood and Tacoma, Washington communities since 1970.
    From major repairs to preventive maintenance services, our professional ASE certified technicians have you covered.

    We can help with:

  • Preventive maintenance
  • Air conditioning
  • Electrical
  • Engine
  • Fuel system
  • Tires
  • Transmissions
  • And much more

    We strive for excellence in providing our customers with the best automotive repair and services possible. This means that we equip our facilities with cutting-edge technologies, continuously train our technicians with the latest repair and service techniques and offer unparalleled customer service to every person who walks through our doors.

    At Rolf's, we have built our reputation on years of quality, affordable auto repair, service and import expertise. We pride ourselves in customer satisfaction and great service!

    Please feel free to stop in at either our Lakewood or Fife locations and save yourself valuable time and money by doing it right the first time! Or, visit our website or call today for a service appointment!

Additional information

  • Hours:

    Mon-Fri 7:30am - 5:30pm
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