I called today to request information on leasing and purchasing of homes in Burbank. When I called, I was greeted warmly and directed to a leasing agent who could assist me. From there, the encounter ran sour. After I informed the leasing agent - Sarah, I think her name was - that I was also looking at a few listings on my own this week, but was excited to work with an agent to simplify the matter, she told me that it was ""a long drive"" and she didn't want me to ""waste her time"" if I was going to go looking at things without an agent. I told her I had made the appointments previous to speaking with a leasing agent, and she dismissed me. Honestly, realty is about sales and sales is about customer service. Avoid this leasing agent.