I've had good and ok service at Roberts. I've bought several smaller photography items and my digital camera from Roberts. When I was shopping for my camera, they were not as helpful as I would have liked. Luckily, I did plenty of research beforehand. They did offer a free camera class with the purchase of the camera, although I was unable to attend. They were very helpful the other times I have visited the store. I got a few items during a great sale.