They were much better than I expected from a plumbing company. Most others that I called were a lot more money but Speirs had great rates and came right out and fixed my water heater and saved me the expense of installing a new one. They were very informative and polite. I could tell that they appreciate their customers. I don't want to say that I look forward to the next time I do business with them cause that will mean that I have plumbing problems but I will definetely call them again if I need a plumber.