My fiance found me the most beautiful ring at Richards. We took it in to get it sized, and when I got it back it was not put together correctly. They had not lined up the ring how it was supposed to and how I had specifically asked them to, to complement the design. When I went back in to ask them about it, the woman at the counter was extremely rude and tried to make me feel like it was my falt the ring was not to my liking. I explained to her how it was supposed to lay and even explained it to the man who would be fixing it. She shook her head at me the whole time I was in the store. She said if I gave it back in to be fixed I was not going to get it back for weeks becasue my name was getting put at the bottom of the list. When I asked her to get the man who fixes it so I can explain she said no and it didnt matter what he said. I asked her if she understood why I needed it re-done and she said no and turned away from me and disappeared with my ring. I left the store and was extremely upset just because that experience was supposed to be a very happy one and she had ruined it for me. I would never recommend another couple to go there. I would rather pay more somewhere else than have to deal with rude and unprofessional employees.
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