Happy, knowledgable and thoughtful staff. When I brought in my Grandmothers antique chair, I just wasn't sure how much they could improve this sad chair. When I picked it up, it was the most detailed beautiful work. The craftsmanship completely exceeded my expectations. They even gave me this beautiful remnant fabric. Carol, the friendly office manager, was just as thrilled and happy as I was. This whole experience was delightful, like a breath of fresh air!