We have had numerous issues with REI. With that being said, they also did rent the property out for the amount we were asking for. That's after we spent about $9,000 to make the property ""rent-ready"" after they provided what they like to call a ""rent-ready"" bid of $3,500.
In addition, we came into town to check on our property to find a squatter from the contractor's team that REI hired living in our master bedroom! After numerous calls and texts to the owner and employees from the company, the owner didn't call back until around noon the next day! Last time I checked, you hire a property manager to take care of the property, not to allow workers to live and smoke in your rental home.
Second issue, we left some furniture in the home which they (or their contractors) took the liberty of STEALING after the real estate agent told us that we would leave the furniture there for a potential tenant to use. To boot, they wouldn't provide replacement costs for the items that were stolen. To this day, they still haven't provided a replacement for every item that was taken. To be fair, the contractor they hired was the one that had the items removed from the house. Fair enough.
Third, I received a letter with a return address that had been halfway filled out. I open the letter to find a piece of mail they had OPENED of mine, REPACKAGED in an envelope, and then SCRATCHED OUT the return address, even though you could still read it. Last time I checked, that's called MAIL FRAUD. You can't open people's mail. Are you serious?
Fourth, we had an issue with our radiant floor heat system, which we never had a problem with in 5 years of living there, that ended up costing us nearly $2,500 AFTER having to submit a homeowners' insurance claim on the property, at their suggestion. Seems a little fishy, but I wasn't super bitter about that. I understand stuff happens. It's just a little strange that it happened one time in the past 6 years.
It took almost 6 months and $9,000 plus all the mortgage payments ($6,000) but they finally rented the house out. Then they had the audacity to charge us a $900 leasing fee so the first month's rent WENT ENTIRELY TO THEM.
So after spending $15,000 on a house I wasn't living in, walking in on a squatter smoking and living in my property, finding out they committed mail fraud, recording phone conversations to make sure they follow through on ""their word,"" and having all our furniture stolen, they finally rented our house out. Thanks.