to happy! Made a same day appt. I had a water damage in my bedroom. and I was freaking out. I didn't want any mold in my carpet. I was freaking out! I called this company and found they were local and had great reviews. I was thrilled to hear they would have someone in my home within an hour period. I was happy with the estimate. I thought it was fair with what they were about to deal with. They came on time, and they saved my carpet... this company is professional indeed.