Tenants and Owners alike, stay away from this company! I've never in my life dealt with a more incompetent organization. I own a single family home in upstate NY. A tenant occupied the home in August, and there were no issues until January and February's rents were not paid. Real Capital Group claimed they were working with the tenant and that the tenant would be moving out. After traveling to the property to inspect the home, I met the tenant face to face. She has not occupied the home since December due to a burglary. The tenant addressed security concerns to Real Capital Group, and requested an alarm system be installed at her expense, and they told her no without even consulting me. The tenant then moved out, because she did not feel safe, and so the house has sat vacant for two months, going on three. Real Capital Group seems to think the tenant still lives there, so either they are grossly negligent, or they know she moved out and are lying to me, the owner. This is a poorly run company, their customer service is atrocious, their billing practices are unethical, and really they are just out to steal your money, they do not care about their clients.