After several years, with my nail person, it was time to move on. I had been by this place many times and finally decided to give them a try. The first thing that happened is they snapped one of my nails in half, as they did not understand what I wanted. It was stated many times, how I wanted my nails shaped. The end result were big, hanging down corners and rectangles. I wanted them pointed. When I got home, I had to file them, myself, to get the corners off. Before I'd left the owner asked if I'd give them one more chance. A month or two later, I did. This time the owner did mine, which was basically a fill and polish. She kept getting up, to take money for other people. On top of that, a customer came in, asking for a refund. Nichole stopped again, to deal with her. She kept telling the young woman (who complained that her french manicure was splitting after two days and had ruined cuticles), that she was not responsible for her hormones. No, I am not kidding. Nichole even asked me if I wanted to look, for myself, at the woman's nails. After all that, I had been there for an hour and a half and had my nails filed at odd angles, with a lousy polish job. She was still fuming over the other woman, the rest of the time I was there. Then she pleasantly asked for my money. I never got an apology and never received the 20% discount, for being a new customer. I will NEVER go back there, again, or recommend them to anyone.