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Railside Assisted Living Center - 1 Reviews - 7955 Byron Center Ave SW, Byron Center, MI - Personal Care Facility Reviews - Phone (616) 878-4620

Railside Assisted Living Center

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7955 Byron Center Ave SW
Byron Center, MI 49315
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(616) 878-4620
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I felt obliged to write a review on Railside Living Center after the horrible experience my family recently went through with my grandfather who resided in Railside for a short an...

The LAST place you should place a loved one. 7/14/2008

I felt obliged to write a review on Railside Living Center after the horrible experience my family recently went through with my grandfather who resided in Railside for a short and horrific six weeks. My grandfather suffers from Parkinson's, and as is the case with many individuals who have the disease, also has dementia. When it became clear that my grandfather required more care than he could receive at home, my family considered many facilities for his care and chose Railside after learning about the liscensed dementia care program it offers. Quite quickly after moving my grandfather into Railside, my family began to notice his substantial weight-loss. As my grandfather has a hard time swollowing food given that Parkinson's has taken most of his muscle strength, his Dr. ordered that he be given Ensure shakes at each meal. We were required to purchase the shakes and bring them to the facility where the administrators assured us that he would recieve them per his Dr.'s orders- this NEVER happened. Not only did the facility disregard the Dr.'s orders by not giving him the Ensure shakes, they made no effort to encourage him to eat anything at all!!! In six weeks my grandfather lost close to twenty pounds!! When questioned by my family members numerous times as to why he wasn't be giving his shakes or other soft food that he could swallow , the staff stated that " the faculty changes on a daily basis so there is no way to ensure that instructions are followed". The staff also did not regularly give my grandfather any water unless he specifically requested it. The sad conclusion of this story is that my grandfather collapsed from malnourishment and dehydration which also brought on pneumonia and is now in the hospital. I DO NOT recommmend Railside and urge you to seek additional options for your assisted living care for your loved ones. It saddens me to think that my family's experience could happen to another person. Pros: location Cons: incompetent and inexperienced staff, no on-site Dr., total disregard for quality care more
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Owner Message

  • Thank you for your interest in assisted living as an option for yourself or a loved one. We at Heritage Property Management, Inc. know first hand what a challenging decision you are making.

    We know the person for whom you are considering assisted living is one of them most important people in your life and you want them to be happy; you want their needs to be met; you want assurance that they will be well cared for; and you want to know you can afford it.

    Each of our services is designed to reduce your workload and stress and give you the opportunity to enjoy your time together.

    Our goal is to provide the highest quality of care and service in a comfortable, home-like environment.

    Michigan Locations

    *Appledorn Living Center - 727 Apple Avenue, Holland, MI 49423
    616-392-4650

    *Bay Ridge Assisted Living Center ? 3825 Scenic Ridge, Traverse City, MI 49684
    231-995-9385

    *Edgewood Assisted Living Center ? 4850 Gratiot Road, Saginaw, MI 48638
    989-497-9 970

    *Railside Living Center ? 7955 Byron Center Avenue SW, Byron Center, MI 49315
    616-878-4620

    *Seminole Shores Living Center ? 850 Seminole Road, Norton Shores, MI 49441
    231-780-2944

    *Sheldon Meadows Living Center ? 4482 Port Sheldon Street, Hudsonville, MI 49426
    616-662-8191

    Indiana Locations

    *Arborwood Living Center ? 430 Cleveland Road, Granger, IN 46530
    574-243-9020

    *Greenleaf Living Center ? 1201 East Beardsley Avenue, Elkhart, IN 46514
    574-206-0086

Additional information

  • Hours:

    Mon-Fri 8am-5pm, Sat 9am-2pm
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