Recently my husband and I took our van to Radio Shack here in town to have some better speakers installed. They put in the same quality that we had in previosly and charged us $90. Hmmm, did I want to pay for the same exact crappy speakers that I had just had? Nooo! Ok, that is not the worse part...they broke a button in the dashboard and also cracked the dash! Sooo, I took back the van and asked for better speakers. They put better speakers in for free, put in a new button, and they are going to replace the dash, all for free. I guess they are paying for their crappy service and I get a little freebie.