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RPM Collision & Service - 97 Reviews - 13603 Baltimore Ave, Laurel, MD - Automotive Reviews - Phone (443) 539-8413
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RPM Collision & Service

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13603 Baltimore Ave
Laurel, MD 20707
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(443) 539-8413
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RPM Collision & Service - Laurel, MD

Reviews

( 77 )
( 16 )
( 2 )
( 0 )
( 2 )

Best

I like updates on the status of the repair via email. I also like that the inside was vacuumed and cleaned.

Worst

There was grease on my visor and my sunroof. The tray in the trunk was damaged.

I like that the inside was vacuumed and cleaned out. 12/7/2012

I like updates on the status of the repair via email. I also like that the inside was vacuumed and cleaned. more

Great Service 11/14/2012

This is a great place... more

RPM CS took care of my auto collision fixing 10/26/2012

The service personnnels were very prompt in providing the service. The timing, communication and service were excellent. I can say the best in the State. more

Did a good job 9/25/2012

Courteous and helpful more

Outstanding customer service. Quality work. 9/21/2012

Their customer service is by far outstanding. The facility produces a status for your vehicle in every stage of the process. I was receiving emails with updates on the sequential status of my vehicle. Nice work. They were prompt and produced a quality product. more

friendly, competent service; easy experience 8/16/2012

friendly, competent service; easy experience more

Fast, courteous, reliable service! 8/15/2012

I will not take my car anywhere else - not even for an oil change! more

very goodcustomer service and good quality work 8/10/2012

very goodcustomer service and good quality work more

Could not have had better service 7/9/2012

The employees at RPM have a customer service ethic that I thought had died. Their patience with the most basic of questions was so welcome given the stress of the circumstances. The concept of sending out emails giving the status of the work was what clinched it for me. The vehicle was delivered clean, intact and looking like nothing ever happened. more

Awesome service 6/29/2012

The crew at RPM was absolutely top notch. My work was insurance work, and not only did they take care of everything required, they also took care of a couple of other minor dents for me. The final product was excellent, and the communication and professionalism of every person I worked with was outstanding. If I even need a body shop again, this is where I will go. more

Excellent service 3/28/2012

paint was realy good and also they delvered on time.Iam realy happy their service more

receptionist need to be more customer oriented 3/25/2012

the service was good overall. RPM receptionist were not friendly more

great repair job 3/22/2012

Great repair job in a timely fasion more

i'm vert pleased with the work 3/7/2012

I'm completely happy with the work more

Great Place RPM 3/3/2012

Only thing I can say is that the total experience was very good. People, waiting room, flexibility, keeping me informed, quality of assessment and finally quality of repair. Thanks RPM! more

Overall experience 2/27/2012

They were so great with explaining in detail of what the process was and were great at their follow through. Excellent job! more

Excellent Service, Quick Turnaround, A+ 2/13/2012

Fast, friendly and knowledgeable staff. Repairs were done quickly and their was communication every step of the way. Great experience. more

Totally unexpected and awesome! 2/10/2012

I was not expecting the quality of service that I received. I wasn't expecting bad service, but the folks at RPM are top notch in customer service and accessability. The website and email updates were unbelievably convenient. Thanks RPM! more

Friendly, professional, and quality work. 1/31/2012

I thought my car looked brand new when RPM Collision & Services was done. It was almost like it was never in an accident. I will definitely go back to them for other services in the future. I think their price on oil changes are better than most rates. more

The work they did to my vehicle was great. 1/5/2012

Everyone at RPM Collision & Services was really helpful and friendly. I had to take my car back twice, and it was not a problem. The work they did to my vehicle was great as well. They even cleaned my car both times that I took it back to them. It was great. more
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Owner Message

  • Why Choose RPM? Because we are the best! We are a family owned and operated Auto Collision & Refinishing shop serving the entire Balto-Wash Metro Area.


    We invite you to take the RPM challenge. Unlike our competitors, our helpful staff is trained to know the personal difficulties and hassles, which accompany an accident. Allow us to provide you with a different approach to the auto body and refinishing process. Our goal is to serve our community with outstanding customer service.


    In order to stay competitive RPM has up to date equipment to fix, repair and paint domestic, and imported vehicles.


    Please check out our services and specials!


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    * Enterprise Rent A Car On Site
    * Towing Service Available
    * Pick up & Drop Off
    * Insurance Claim Handling
    * Open Saturday
    * Windshield & Glass Replacement
    * Digital Estimating
    * Frame Repair
    * Fleet Service
    * Suspension Repair
    * Radiator & Air Condition
    * Detailing Available

Additional information

  • Hours:

    Mon-Fri 8am-6pm, Sat 9am-12pm
  • Neighborhoods:

    South Laurel
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