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R G Group - 77 Reviews - 650 N State St, York, PA - Industrial Supls & Equip Misc Reviews - Phone (717) 846-9300
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R G Group

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650 N State St
York, PA 17403
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(717) 846-9300
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Reviews

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Best

We integrate RG Group's product into the product we manufacture. We have other options for similar components, but a lot of customers perceive the value of the specific product we...

Worst

We purchase Parker fittings through RG Group and have had some issues in terms of inventory not being available and there being a long lead time. Also, a couple of times, we recei...

Satisfied. 12/9/2013

We integrate RG Group's product into the product we manufacture. We have other options for similar components, but a lot of customers perceive the value of the specific product we get from RG Group. We have been very satisfied with what they can provide. more

Good experience 12/4/2013

I'm in the purchasing department and we buy our parts from RG Group. The company's been dealing with RG Group for several years now. Whenever I've had any questions or problems in having to return something, there really hasn't been any problems. more

Customer oriented 12/3/2013

We've been dealing with RG Group for a long time. We buy component parts from them that we need for the manufacturing of vacuum furnaces. They're very good and helpful. more

Pleasant staff. Effective technicians. Quick, informative responses. 11/25/2013

I have been working with Van Air for several years, and I stuck with them when RG Group took over. I use them for power transmission equipment. They're very good about giving us quotes in a timely manner. They get back to us quickly with any necessary information. Their inside staff is very pleasant, and the technical staff that comes to do applications are very effective. I have no complaints with the service whatsoever. I find them easy to work with, and I would recommend them. more

Very good 8/19/2013

RG Group's service is fairly good. It's Parker's service I'm not too thrilled about but I've been working with RG Group for three or four years. They provide me with Parker products and Parker hose and they have an excellent sales man. I, myself, have done business with him for fifteen years. He's very service-oriented. Vaughn G. more

Been using for 20 years 7/11/2013

We have been using RG Group a long time. We buy parker fittings from them. We work closely with them for their vendor management inventory (VMI) services to help us have pricing and availability better than we have had before. We have been using them for 20 years, and they continually offer new services for us. more

Flexible and pretty good at solving problems 6/28/2013

RG Group has been pretty solid. They get back to me when I ask them to. They are pretty good find solutions to issues. Their flexibility and ability to solve problems is why we stay with them. more

Best prices, but bad last experience 4/15/2013

We have been dealing with RG Group for many years because they offer by far the best deals, but right now we just placed two orders back to back and they duplicated one of the orders. When the material came in it was not to their part order or spec and they said we had to pay all 3 orders because they were non-refundable. (Even though they were wrong and we only had made 2 orders anyways). The parts are about 72 dollars each and we are holding 18 unusable parts. It has been hard to resolve this issue with them but this has been going on since last June 2012. We had to go elsewhere to fulfill the need of a customer and had to pay twice as much, so RG Group has incredible prices but we are frustrated with our most recent order. What we described and ordered did not match the part numbers but we are still sitting on unusable parts that really adds up in costs. RESPONSE FROM RG Group: Jessica, I am so sorry to hear you did not have a great experience with your most recent order. I followed up with our Customer Care procedures and was notified this morning that your account has been credited for the amount. We apologize for any inconvenience this may have caused and strive to improve going forward. - AliceAnn, RG Group more

Timely and knowledgeable. 4/8/2013

RG Group gets back to me in a timely fashion most times. They complete the work without mistakes. They are knowledgeable of the things I am buying. more

Good experience. 4/5/2013

It's been good so far with RG Group. We have had no problems at all. more

One of our best vendors. 3/29/2013

RG Group is one of the best vendors we deal with. They are quite helpful with us. more

Continue the good work, I enjoy working with Steve especially. 3/28/2013

Working with RG Group has been a fine experience. They are willing to work out solutions for me. They contact me back when I am in need of something. They also help facilitate or expedite items that I need. more

Superior product!! 5/10/2012

We're a farming enterprise and we use mainly hydraulic parts like fittings and hoses, things like that. I found Van-Air's product to be superior, and some of the better makes of equipment use Van-Air too. I recommend them highly! more

So far, so good. Been using for a long time. 5/3/2012

Powertech has been pretty good so far. I haven't dealt with them directly much, but so far, so good. We've been using them for quite a while, since a previous contact put us in touch with them. more

More in stock, more knowledge. 4/5/2012

We buy most of our Volvo motor parts from RG Group, and they have more in stock and more knowledge about them than anybody else. more

Professional and well organized company. 3/29/2012

I've had limited experience with RG Group, but the couple of interactions I've had so far have been very good. It's just been a limited experience so far. more

Convenient location with knowledgeable people 3/16/2012

I have used them because of the convenient location and their knowledge. They are always willing to help and they work with their customers based on their needs. Their service is really good. I will continue to use them because of their location and the good relations I have with them. more

Much better quality than their competitors 3/12/2012

Our company's work with RG Group is pretty nice. We had them make the hydraulic hose and fittings for me and I have had no problems with either. The prices are a little expensive but the service is great and the quality is very nice. I have recommended them to many others and will continue to use them. I tried using a competitor and was unsatisfied, so I will stick with RG group from now on. more

I would work with them again. The final product is good. 2/1/2012

They are very responsive. They left a paint rag in one of the fans which helped to cause a problem, but they did take care of that right away. Overall their manufacturing and welding is high quality and done professionally. more

Great service. 1/12/2012

I think the products from Van-Air are good, but it's the service aspect that I really like. I work with one individual, Fred H., and I can call him up anytime, day or time. He'll have the parts I requested arrive quickly. He is always very responsive, and will just drop in to check in with me. more
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