Two complaints: \r
#1 This quilt store owner does not return phone calls, does not follow up on orders placed, cancels classes at the last minute, is frequently out of products, is disrespectful to customers, says ""it will be in in two weeks"" then six weeks goes by without a phone call after she has taken my $10,000 plus. Nothing is ever as promised. She is always late or half done on everything. As a new owner of an 830, it is a complicated machine to learn, but the store owner repeatedly cancels desperately needed classes, but says she is available to answer questions -- but doesn't return phone calls. She has set up class titles that are confusing and redundant, then shuffles you around and / or cancels them arbitrarily. She will not allow anyone else but herself to answer machine questions, so you're stuck waiting for that return phone call that might come days later. I would transfer my training to another store if I could. \r
BUY THIS MACHINE FROM SOMEONE ELSE!!!!!!\r
#2 BERNINA: Bernina includes in the price of the machine training money to the store owner -- which is why store owners ""wonderfully give free classes"". But Bernina doesn't follow up with their customers as to how their representatives are doing. \r
COMPLAIN TO BERNINA ABOUT THIS STORE OWNER!!!