I ordered Bermuda sod this summer. When it arrived at our jobsite the sod was falling all to pieces. This sod was for a Model Home we were landscaping for a general contractor and it needed to look its best. When I called the office and told them the sod was falling to pieces, Amber (the girl who answers the phone) could have cared less. She made no apology or concession. I also told her their sod rolls were in the cages they provided for storage and were ready for pick up. She told me I would have to bring them back in order to get my refund. I asked why they wouldnt pick them up and she said they would if they were in the area but they had no plans to do so and they were our responsibility. The other 2 sod companies we buy from have no problem picking up our pallets & rolls for us. We have purchase $6000.00 worth of sod from them this year which is NOT a lot for a company, but imagine if I were a home owner and received this kind of treatment? Would you buy from them or recommend them to your friends? I think not...
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