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Quality Small Engine Repair - 4 Reviews - 1562 68TH St SE, Grand Rapids, MI - Lawn & Garden Reviews - Phone (616) 554-0040

Quality Small Engine Repair

1562 68TH St SE
Grand Rapids, MI 49508
(616) 554-0040
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Quality Small Engine Repair - Grand Rapids, MI
Quality Small Engine Repair - Grand Rapids, MI


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All reviews seem negative


Terrible service. Rude unprofessional. Sloppy work. Took a month to get my mower back. Be glad you checked for reviews. I wish I had. My best advise... try elsewhere.

Terrible Service, Sloppy Work 10/17/2011

Terrible service. Rude unprofessional. Sloppy work. Took a month to get my mower back. Be glad you checked for reviews. I wish I had. My best advise... try elsewhere. more

Horrible "Quality" Customer Service 10/17/2011

Our snowblower broke in late January and we looked online for a nearby small engine repair shop and Chad's Quality Engine Repair came up. Sounded great, it was local and nearby. That is all it was. His shop had the snowblower until mid April and he started it up when we picked it up and it worked fine. He also did some other repairs to the tune of over $250. Well there was not any snow after April so we did not use it at all after he started it for us when we picked it up. Well fast forward to October 2011 when we decided to get the snowblower out and start it up. It would not start so we took the snowblower back as it has not been used once since we picked it up that day and the issue was with a part he "fixed". After talking to a very beligerent and extremely unfriendly Chad Schaap, we realized how wrong we were in doing business with him. He argued with us and certainly did not stand behind his work. He wanted to charge a diagnostic charge on something he fixed because he after all is not a "non-profit corporation". Needles to say, why would we trust him again if he does not stand behind his first work. We took the snowblower with us, very disappointed and utterly upset. I called to discuss the situation with him and he hung up on me. He will never receive any business from us and we will make sure to tell everyone we know NOT to use him. Horrible customer service!!! more

Very Unprofessional, Shotty Work 10/17/2011

This is a good place to avoid. I was promised my mower would be fixed in 7-10 days, it took a month. When I questioned what was taking so long, I was told, "we'll call you when it is ready" and then I was hung up on. And their work was anything but quality. The repair was done very sloppily. My advise, try elsewhere. more

Toro 3450 repair 1/7/2011

I took my Toro 3450 snow blower to this business less a year ago. They replaced the ignition and carburetor plus a few other tune up items. It cost me more than 180 dollars for repairs. After the repairs were complete I used it maybe ten more times during the snow season. I followed their instructions to for summer storage using a fuel stabilizer in the gas. Well, today I just tried starting my snow blower and gasoline was pouring out of the carburetor. They told me I improperly stored it, even though I followed their instruction to the tee. They wanted me to bring back in for further repairs and charge me at least another 100 dollars because he told me and I quote " I don't work for free". I also filed a dispute with Better Busniess Buraeu because this business will not back up their work and place all blame on the customer no matter the situation. One star is giving them way more credit than they deserve. more
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Owner Message

  • Authorized Dealer for Briggs, Tecumseh, Kohler, Snapper, Echo

Additional information

  • Hours:

    Mon - Fri 8:30 am - 5:30 pm, Sat - Sun Closed