Arthur ~\r
Since you were the project manager for my recent remodeling project, I’m writing to let you know how I feel about Quality First, now that the work is completed. \r
I want to thank Quality First for my “new home.” The work you completed for me on my kitchen and bathroom counters and cabinets, as well as the installation of a replacement patio door, was beyond my expectations. To begin with, for problem areas, you had knowledge of products that I didn’t know existed, and that lent to the overall success of the project.\r
I appreciate that there were specialty teams for the various aspects of my project – window, granite, tile, plumbing, cabinets, etc. – and having a single point of contact for the overall project. When you couldn’t be on-site for some reason, you were in frequent contact with both me and the project team. The communication between all the members of the project was exceptional and very well coordinated – you knew the status of the project as soon as the team was finished for the day. \r
At the end of each day of the three-day project, things were left so that I could function that evening. The team made a point of staying late they day they installed the kitchen countertops and plumbing so that I’d be able to cook that night. Each and every person was respectful of my home and took exceptional care to safeguard my furniture, floors, and other belongings while the project was underway. They cleaned-up at the end of each day – both inside and outside the house. My clean up after the project was completed was minimal – only a bit of dust!\r
But for me the most important aspect is the quality of the completed work. One word sums it up – excellent. The one or two fine-tuning items were handled immediately and fully. Your willingness to go the extra mile to make the project perfect is amazing. I will heartily recommend Quality First Home Improvement to my friends who need home improvements. I rate both you and Quality First an 11 on a 1-10 scale! I’ll be planning my next home improvement project with you soon.\r
In a word, thanks!\r
~ Linda\r
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