In these economic times, it would be nice to use local businesses when able to. I used this company for a long time. I figured they were the only game in town. They repeatedly told me not to use Rid-X (harmful to septic system), they spoke to me as if I were stupid (I'm not) and they overcharged me. I will always use Roto-Rooter instead. Their price for the same work was $600 less (a lot of money for a single mother of 3). They explained to me how the septic system works and how to take care of it. Roto-Rooter also explained why the riser that Powells had installed was in the worst place possible. They also explained why Rid-X worked and why it was good to use in your system. I also have to ask why Powell's never mentioned that the baffle on the septic tank gone and should have been replaced. Without it, the septic system won't work as well as it should. I guess I am glad Powell's failed to mention it because I paid Roto-Rooter to fix it and Powell's won't get my money for the job (or any in the future either!)
Pros: Prompt
Cons: Overpriced and untruthful
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