The staff here was EXTREMELY helpful, from the girls at the front desk, to the actual artists. Made us feel totally comfortable, joked around with us, but were very clear about having our best interests in mind in terms of the actual art. They draw up their tats no matter what you bring in, and they did exactly what I wanted. They close at 10 but people were still coming in at 10 to get theirs done and they were still being taken. Not pretentious at all, great artists. Would absolutely recommend.