I was referred to Pope Plumbing by my neighbor after my water heater broke. Pope's guy came out on time and kept everything really clean. He also explained that whoever installed my heater hadn't installed it according to city code. The city code enforcement people had to come out too, which was a hassle but not Pope's fault. Also, my home warranty company misrepresented to me what my coverage was for, also not Pope's fault, but I had to pay more than I thought I would. But I appreciate that Pope had all of the info at hand to show me what/why etc. and gave me a fair price. Since I my home is listed for sale, I am glad to know my system is up to code - otherwise, that could have cost me later on if a potential buyer couldn't buy because my house didn't pass inspection. Thank you Pope Plumbing - I refer you guys all the time now!!