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Pool Town Inc - 34 Reviews - 5500 Route 9 South, Howell, NJ - Swimming Pools Reviews - Phone (800) 882-0152

Pool Town Inc

5500 Route 9 South
Howell, NJ 07731
(800) 882-0152


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Wally is one of the friendliest person you will ever meet @ the store. Everyone else is also very friendly and they take there time explaining to you what you need to do to take c...


DO NOT USE THIS COMPANY..the owners Russ and Eric are HORRIBLE HUMAN BEINGS THAT LACK RESPECT AND DIGNITY..This company took all my father in laws money then refused to come back ...

Do not use this company 8/11/2017

DO NOT USE THIS COMPANY..the owners Russ and Eric are HORRIBLE HUMAN BEINGS THAT LACK RESPECT AND DIGNITY..This company took all my father in laws money then refused to come back to complete the work needed to be done..we received permits for this pool February 21st ..the salesman told us if this pool was not completed within 30 working days after permits were done then we would receive 1000$ off every day over the 30 working days..THIS IS NOT TRUE!!! Our pool wasn't completed until July and it was no thanks to Pool town.. they left the yard a muddy mess and refused to come back to take away the dirt.. The company that they used to dig the hole and remove the dirt was very unprofessional the first day they were there they said they were late because one of their workers was drunk and couldn't make it. After that they told us we needed to Pay them for a half day of work due to their work are making them late the previous day. PJ pool excavating out of Princeton New Jersey is the company who left our yard and mass with pool towns knowledge. When we tried to call Paul town nobody would answer and if they ever called us back it was from a unknown private number.The owners kept telling us they were going to send somebody out there to pick up the dirt. after a month of trying to get the dirt out so we can finish the pool we finally had to hire somebody we found on the side of the road in town working. He came and took all the dirt away which was five truckloads full and cost us thousands of dollars more. At this point it is now June. The owner Eric called and said that he would not reimburse us for anything extra we paid to get the dirt removed. He then tried to tell the concrete guy and the waterfall guy not to finish our yard even though we already paid in full for everything. Pool town reimbursed us with a $750 check for not receiving the diving board. In the back of the check it said if we cashed it that they were no longer held responsible for anything else that they may have done. We have not cashed the check yet because they should be held responsible for everything that they did. This pool was for eight injured police officer that has a brain injury and we need to the pool for therapy. The owners of the company Russ and Eric knew that but they obviously didn't care. We felt very helpless trying to deal with this company and after paying out over $50,000 we were left with a pool in the ground with mounds of dirt surrounding it. If it wasn't for the guy Frank that we found on the side of the road to excavate the dirt and take it out we would still have no pool and no therapy for my brother-in-law. He will gladly go over and show you all that mess the pool town has made for him and all the money it cost him extra to have the pool in his yard. Do not use this company they are scam artists and horrible human beings. more

Don't hire this company 8/11/2017

This company is a absolute nightmare to deal with. They dug a hole and left all the dirt in our yard for months. They refused to come back and remove which delayed the process months. We had to hire our own contractor to remove the dirt otherwise our pool still wouldn't be finished. Don't let them fool you by their sales pitch. If you want to know about this you can contact me directly and I'll show you with they did to my yard. This is the worst company to deal with and I wouldn't recommend them to my worst enemy. more

DO NOT RECOMMEND!!!!!!!!!!! 5/17/2016

Terrible company that is only out for the money. Please save yourself time, money and aggravation by not contacting these people. Overall experience TERRIBLE!!!! more

don't use pooltown 7/8/2015

we choose pool town based on what we were told and saw when we went to the showroom in howell, The salesmen sells you the moon , once they have your money ps they don't let you use a credit card because I would have canceled after I realized that they cannot handle a job outside there area which is south jersey. They don't have any where to get rid of extra dirt. you have to find somewhere . And then get to deal with sub contractor after sub contractor of which some were good and some not to good , but you have to arrange your work schedule around them a waste of your time believe me I did it they either don't show up or are late. pool was started April 17 th now here we are july 8 th and pooltown was suppose to be here today to install missing hand rail other parts but it was a no show got phone call around 530 tonight he is in long branch and will be here tomorrow with parts. Did I mention that pooltown gives you $500 a week if the pool is not completed in 35 working days I have not heard anything about that and I am sure I won't and they won't see there$10.00 balance due until I see my cover delivered to my house . Brian B more

The Retail Pool Store 10/15/2014

Welcome to the retail store. There testing is so inaccurate that your head will spin. Please be careful as the retail store will sell you items you do not need. Phosphates, a complete myth. I had an algae problem this past summer and I purchased over $400 worth of chemicals based on their recommendations and went nowhere. Over 10 separate trips. After careful research, I joined a pool forum and within two weeks my pool went from green to clear. It only cost me $3 a bottle for 8.25% bleach. Total cost was around $100 at the most. Recommend to everyone to join a forum so you can learn how to really take care of a pool. Use Google as your friend for a search engine. I do not want anything thinking that I am part of any particular forum, so please determine which group is best for you. more

Not good 10/15/2014

This company will not get a good recommendation from me that's for sure. more

Great Pool Company until something goes wrong (WATCH OUT) 10/1/2014

We signed a contract in the Spring. Pool town installed a pool without any problems. They also took my money without any hesitation. Now, we have incurred problems with soil removal, extra work needed to be done & the list goes on. Pool Town has decided that they can not be bothered and do not want to help. Nothing is ever explained to you. Pool Town will leave you to clean up the mess that they created at your cost. Pool Town is great until you have a problem. Then when you have a problem, everyone that you thought was your friend just hides and does not want to help. Sure, Pool Town has a lot of great reviews. These people were lucky enough not to incur problems. If you have a problem, then WATCH OUT ! Do not use Pool Town. Find another company to build a pool for you that will not hide when you have a problem. Installing a pool creates problems. This is what makes a good pool company stand out vs. a bad pool company. more

The Retail Store has knowledge 7/23/2014

Wally is one of the friendliest person you will ever meet @ the store. Everyone else is also very friendly and they take there time explaining to you what you need to do to take care of your pool. Understand that chances are that you will be waiting 15 minutes to get your water tested because they are busy and want to make sure that every customer walks out of there satisfied. They do a nice job overall. more

WALLY IS THE MAN 7/18/2014

I met Wally on his first day of work and he has been the poster child of customer service ever since. He remembered my name from that day forward and that always leaves a lasting impression. If either in person or on the phone he always has the right answer for me and my pool problem. Although the store is not the closest to my house I make the drive there becuase of the service I get from Wally. Keep up the good work and aside from being the most trusted partner there you are also the best looking more

Wally and Joe 7/18/2014

I just wanted to say that Wally and Joe helped me out today when I came in to the store yesterday. I needed a part for my Hayward Power Flo before I even said anything the guys had the part in their hands. Amazing work thanks guys. more

Retail Staff 7/18/2014

I love the staff at Pool Town. Always super helpful. No matter what questions i come in with they are always eager and willing to help. Great store! more

Excellent Service 7/18/2014

Wanted to take the time to say how great the service I received in the retail store today . I had my water tested by Wally and Chris between the two of them they were able to clear the pink algae in my pool. They were able to trouble shoot where the algae came from . Wally had asked me if I had been to Florida lately and I had actually come back from there about a week ago I was amazed how they knew that, it is that kind of experience that keeps me coming back. Thank You Pool town you guys are the best! Cynthia. more

Excellent!!! No words!!!! Amazing service!!! 7/17/2014

Walid is the guy to go to. Amazing service, super friendly, knows everything about pools. I used to go to other guys in the area, cant compare. Now will alway go here to Walid. more

old skimmer basket 7/16/2014

Had a broken skimmer basket from an obsolete skimmer. Wally was very helpful and found a whole kit in the backroom for me. Sold the whole unit for an unbelievable price. Great customer service. more

dirty cloudy water 7/16/2014

Helo my name is Aaron and I would like to take a moment to thank Wally and his team for working with me on getting my pool clear. I unfortunately had my pool cover fall in to my pool this year along with all the leaves and dirt that was on top of it. Wally and the team have been working with me on clearing the pool and teaching me the best way to vacuum all the leaves dirt and dead algae if it wasn't for them I would have probably closed the pool by now or filled it in with dirt. Thank you guys for all you help and patience my kids and all of their friends are now able to enjoy my crystal clear pool. more

Great Store!!! 7/16/2014

I just came back from Pool Town where Wally and Chris were so helpful. They were knowledgeable in the products and gave me advice on my pool. I buy all my supplies there. Great service !!! more

Pool town retail experience 7/16/2014

Great customer service. The employees share very helpful information and make it very easy to trust them. more

Retail staff 7/15/2014

I have been a pooltown customer for some years now. I have to say that the retail staffs this year has been exceptionally helpful. It is nice to be greeted with a smile and known on a first name basis. Wally , and the team have been really great this season and I have had the best year yet with my pool, ever since Wally got me started with the natural chemistry program I am finally algae free and have been that way for two years now . Instead of spending money on chemicals I can spend it on toys and most important memories, thank you Pool town. more

Wally retail store manager 7/15/2014

I would like to take a minute to commend one of your employees. In a world where people are quick to complain. It is nice to take the time to commend wally and his team they took the time to explain to me how to get my water clear they were very patient with me and explained how to add each chemical and what order to add them. You guys are great keep up the good work. Thanks a million, Sincerely, M.E more

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ProLine Part 7/15/2014

What would have taken me two weeks to have found, Wally yor retail store manager found for me in 30 seconds! Before I could even say anything, he identified the part in my hand as I was walking in the store. For those of you who may know it is hard to find parts for my proline filter which I purchased from Branchbrook. Wally saw the part in my hand and was able to substitute a Hayward part for what I needed. It is that kind of expertise that makes Wally an asset to your business. Keep up the good work and I will highly recommend and use Pool Town for all my future pool needs! more
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Owner Message

  • Give Pooltown Inc a call today for great prices and quality service. We look forward to hearing from you!

Additional information

  • Hours:

    Mon-Sun: 9am-5pm