I would NEVER recommend the Plumb Works location for Water Heater Repair. They were very nice and cordial when I called, and I received a call when the plumber was on his way BUT this is when I began to worry. I described the issue to him (pilot light not lighting) on the phone and right away he said I will come and look at it but most of the time we just have to replace the full water heater. I explained to him the unit was only 3 years old and he said he would be there to look at it soon. After arriving at my house he spent about 3 minutes looking at the unit, tried to light the pilot light (just like I had tried this am) clicked around on his iPad and then informed me that I would need a new unit. I asked if he would do any diagnostics on it and he said he knew the problem and it would need to be fully replaced.
I then asked for a quote for the replacement, still not convinced as he has now only been in my house for less then 10 minutes. He then quoted me $1,995 for a new water heater, we just replaced one (from another company) at our old house across town for around $1,000 - I asked about why the cost was so high and he explained that if I had a issue with the cost I could call Home Depot because Plumb Works sells their own brand and it would cost more. I decline his offer, payed the $69 fee for him to come to my house and DO NOTHING and then he proceeds to leave.
After I called another plumbing company from across town who we had worked with before, they are quick to respond spent about 30 min troubleshooting my unit, finds out it is under warranty, callis in the part (which was a small bulb on the back of the machine that was broken) and for less than $100 I have hot water again.
I cannot imagine if I had dropped $1,995 with Plum Works for a full new unit when it was just a light bulb. They did nothing to help and did not even try and solve the problem. DO NOT USE THEM. You will be ripped off.
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