I am a stay at home mother of 3. I have been searching for a replacement digital camera. Needless to say my husband and I were very excited when we found the Cannon we had been searching for a great deal at 86th Street Photo and Video. The price was $75 cheaper than most on-line. Unfortunately, we trusted the ratings on their website and did not do an extensive web search.
Within 3 days of our order I received a phone call to “verify” shipping and credit card information. The gentleman asked if I would be interested in purchasing a memory card or rechargeable batteries. I explained that over the weekend, in my excitement, I already had. He thanked me for my order and said it would be shipped immediately and I would receive it within a week. Oddly enough, my husband received an email not even two minutes later saying our camera was “out of stock” and it would take 3-4 weeks before our camera would be shipped.
Ever the skeptic, I hopped on-line and did a Google search. Sure enough, many others have had this experience. I did give them the benefit of the doubt though, and I sent them an email stating my concerns over what I had found on-line and asked that someone call to help me resolve the issue. No one called, but my husband did receive another email the next day saying our camera wouldn’t be shipped now for 6-8 weeks and they would be happy to cancel our order.
I looked at their website to see if they still had the camera listed as “in-stock”. They did. I then called 86th Street Photo and Video. Once I was able to speak to someone I recognized the voice as the man I had spoken to the previous day. I asked if they had the camera in stock. He said yes and started telling me the features. When I asked why we had received information stating that it was on back order, he said the “sale price” was shipped from overseas, when I asked about the ones in stock he said they had a different warranty and the cost was more than the average $100 over retail in most stores. I told him about the reviews I had read and said I just wanted the camera I ordered in a timely manner. The man asked for my order number. When I gave it to him he said, “I am going to do you a favor *horrible name*, I am cancelling your order because you don’t appreciate a good deal.”
I have never been so poorly and unjustly treated. Not only am I camera less, I have been insulted and have wasted a week on this company. Please, do not make the same mistake I did! DO NOT ORDER from 86th Street Photo & Video.