I'd give it 0 stars if I could. I could not be more unhappy. I recently moved to Phoenix, and signed up with this outfit prior to my arrival. After explaining to the sales guy (who I later found out was the owner) what I wanted (4 TVs, 2 DVRs), he recommended DISH Network. When it was time for installation, I quickly found out that what I was sold is not offered by DISH. I later found out that the configuration I was sold could not be done. I quickly found out that I was locked into a contract for 18 months...to bad. I have since had to call for service, and over two weeks after calling, still cannot get a tech to my house. Not DISH Network's fault...it is OK. This place has poor customer service, they don't know what they are selling...they will tell you anything to make a sale. And the customer service is worse than terrible. If you are looking to get satellite, cable or anything else, go directly to the company (DIRECTV, DISH, QWEST) or at least go somewhere other than Planet Earth. You'll be happy you did.