Plamondon Shoes

Buyer beware when purchasing a pair of shoes on sale at Plamondon Shoes. Saturday, called the store to let them know a pair of shoes purchased from them on sale less than a month ago were coming apart at the toe. I no longer had the receipt. Could they find there copy of the sale, I paid cash, had the original box and bag. They told me they'd look for receipt on their end and call me back asap. Tuesday morning, no word from the store so I called them. They could not find the receipt but told me to bring in the shoes and they would see what they could do. Merrel, the company who made the shoes, may give them an issue with a return since the shoes may be more than a year old. I am confused what this has to do with me getting a store credit and a different pair of shoes from Plamondon. Friday morning, my husband takes the shoes in. He is told they will send the shoes in to Merrel and it may take up to two weeks with no guarantee of a store credit or a return of the $100 paid for the shoes. At this time, and for the first time, we are told of Plamondon policy that there is no return or exchange on any sale items. My husband is upset about all of this and lets the Manager and Assistant Manager know. They do not diffuse but inflate his frustration. My husband asks for an owner or higher authority and is told they're on vacation. He leaves the shoes with the employees and is told they will send them into Merrel. I call the store upon hearing how he was dealt with and ask how they believe this is appropriate customer service. The Assistant Manager is mild mannered and ask me to let him speak. He explains the same as my husband had already told me about the Merrel policies and Plamondon policies. He asks me if I understand. I find this offensive. I fully understand but I do not find it acceptable from either the retailer or the manufacturer. The Assistant Manager tells me I can come get the shoes, contact Merrel, and send them back myself. So, why did a patronize your store? The shoes were on sale, that is why Hindsight i more

Purchased expensive shoes on the sale rack. Put them on and immediately noticed something wrong. The right shoe was sewn too tightly against the toes, an obvious defective shoe. Attempted to return them less than 30 minutes after purchase and they would only offer me 90% store credit in return. Sure there is a sign that says all sales final, but for defective shoes that they should send back? I would have taken the 90% credit and walked out barefoot, but nope only store credit for refund. It takes a lot for a store to get on my permanent ban / never shopping again list. Congratulations you're number 4 Plamondon Shoes. By the way the manager is cleaning them up and putting them back on the rack. She has no concern over re-selling defective shoes. I told her she should send them back to the manufacturer. more

There aren't many stores these days where every customer gets treated like they're the most important person alive. But, Plamondon Shoes in downtown Traverse City is just such a place. The storefront is rather unassuming, but you can tell from the displays that this is a higher end store. I didn't recognize all of the brands, but just picking up a shoe or two let me know they were quality. Prices were extremely reasonable to boot (pun intended). While I was in there, the owner was helping one lady, but also nearly everyone else in the store just from all the tings he was telling her. That's what I call customer service. more