The 1 star is only because of ... well, I don't know. Made a special trip over to try this place for the first time (Preston/Royal) Being a native New Yorker and one who finds the best NY style pizza in each market I travel to, I will say, I know my pizza. First of all... if on a friday night, FORGET IT. The counter is run by a handful of kids who I will say are trying, but are overwhelmed. Ordered a small to eat in. exactly 1 hour later, I asked where is my food and the response is ""it's in the oven and will be out in 3-4 minutes. Lying to a guy who knows pizza doesn't cut it At 650 degrees, the pizza should cook in 4 minutes. So, it wasn't in the oven. After another 10 minutes I said enough was enough and asked for a refund which was given. As I left, the counter help came out and gave me the pizza in the parking lot. So service, even though they tried to cover mistakes, on a scale on 1-5, I give it a 1. Food quality: since I was put off, maybe it wasn't a good time to try this... but I had the pizza and figured I would give it a shot. Well... if this is Dallas' best in regard to NY style pizza; someone needs to hop a jet north and reevaluate. It is better than Pizza Hut, but it is not close to NY pizza. My suggestion would be another 50 degrees on the oven to firm up the crust... or maybe due to the volume they were doing, the oven was not at temp, but the crust was soft, soggy... just did not meet expectations. I kept toppings simple, pepperoni. It was nothing special. Scale of 1-5: 2. This is not meant to be a toss under the bus, but if I owned the place, I would appreciate the feedback, both positive and the not so positive. Next stop: Plano for 1 more try in Big D.
Galazio Reviews & Ratings.
more