Two days ago I purchased three products from the Phones Plus store on the coner of 95 and hanley, a mifi, samsung intensity, and a brigade. Later that evening I noticed a hairline fracture in the screen of the brigade. The next morning I tried to exchange the faulty phone for a new one, and the store manager ""Howie"" rudely said that it was not their responsiblity. This was less than 48 hours from purchase! I will never use this outlet for my wireless needs again. I also would recomend others to find a different outlet as well!