Pewaukee Veterinary Service Manager Aaron Schuett, son of Randy Schuett owner, treated us in an arrogant and condescending manner, showing lack of kindness, compassion, dignity and respect for our pet?s pain and our grief over his loss.\r
The terrible experience of losing our loving cat was made even worse by Pewaukee Vet Service, they failed to meet any acceptable standard of care, they should not have a license to deal with pets. In our experience, they are nice until there's a problem, they don't care about your pet's pain only your money! \r
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I took my cat in because he vomited a blood. Dr. Ann-Margaret took x-rays and said it was acid in his stomach over constipation. She sold us new food and constipation med. \r
Our cat seemed OK, until 2 days later we had to take him in with Dr. Flowers, he was in serious pain, disoriented and could barely stand up. She ran tests, an hour and a half passed and she said she needed new xrays. He was in pain I had to ask her to please give him a pain med as he was suffering. The xrays showed blood and a mass in the stomach. He was dying and had to be put to sleep.\r
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The whole procedure of putting him to sleep was done on the cold, hard floor of the exam room. We got on the floor, it was very difficult for my parents, they are 70yrs old. They wanted to be as close to him as possible so he knew we were there with him. No body showed any concern for this. \r
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Days later we called and spoke with Aaron Schuett as we could not understand how this had happened, we had been told it was constipation and 2 days later he's dying. Why was nothing abnormal seen on the x-rays by Dr. Ann-Margaret and then suddenly there is a mass in his stomach? Our cat was eating, drinking fine, using the litterbox daily, didn't seem in pain, had complete blood work done by Pewaukee Vet one month prior and was normal. Could his death have been prevented? Did constipation cause this or what? \r
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I was crying as I asked some of these questions...His attitude was cold, uncaring showing lack of compassion. He didn't explain anything, but said everything they did was correct! \r
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I said that to euthanize our cat on the floor lacked dignity for him and it was difficult for my parents to get on the floor. He interrupted to say ?you were all fine and comfortable on the floor? and that if we didn't ?like? the floor, we should've moved him ourselves. I said we didn't because we were in shock and afraid to cause him more pain. The vet was in charge and should have been more competent.\r
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The vet knew he was in a lot of pain, why didn't she offer a pain med? I had to ask 1.5 hours of seeing him in agonizing pain? The responsibility to not allow unnecessary suffering was for the vet's as they have experience on this and we rely on them for that. I told him I now know there is a grieving room for this and he said that it's by appointment only. \r
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He said we should be thankful that they ?graciously allowed? us to take up an exam room for hours while tests and the euthanasia procedure was done!...That exam rooms are made for only 2 people, NOT a ?whole family? That is ridiculous, we are only 3 people including my mother who arrived only at the end when we informed her, as it was clear he had to be put to sleep.\r
We paid $250 for the first visit and didn't even get a hint of how grave our cat was, then $900 two days later to euthanize our cat on the cold floor and we're told we're taking up their exam room? Aaron should be ashamed of himself for saying that. \r
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We said we wanted to speak with the owner instead of him and he said NO. Aaron said we had wasted his time on the phone for 20 min. We needed at least an apology for the lack of dignity shown for our cat in his last moments. He said they did nothing that he had to apologize for so we didn't deserve one!
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