Do not go to his store, especially if you want to purchase a reptile or a feeder mouse. Nepotism is clearly affecting customer service in a negative way. The owner's son (Dylan) runs the reptile department because the previous reptile guy left due to terrible working conditions. Rochelle's (the owner) son sold a snake I had on hold to another customer the day before I was scheduled to pick her up. He tried cover tracks and his underhanded behavior by lying. In order to keep my word to come back and pick up a $200 snake on Wednesday night after putting her on hold late Monday, I spent 2 days setting up the habitat, buying all of the supplies, and running all over town. Unfortunately all of my time and excitement was wasted and crushed. I drove to the store(not a short drive) to pick her up, only to find the ""HOLD"" writing on her cage glass had been wiped off and her cage empty. Of course, Dylan was not there because his mother favors him over the other employees and did not bother to show up to work that day, leaving the other employees to cover. I received no apology from the owner or Dylan. John, the fish guy was wonderful and handled it well, profusely apologized and it wasn't even his mistake. He stayed in contact with me to try to resolve the issue because he is a truly thoughtful employee. Dylan nor the owner did not attempt to call me or resolve the issue whatsoever.