This store is absolutely horrible - one of the worst experiences of my life. My girlfriend and I had been waiting a long time to buy a dog. We found the one we wanted at Petland but we weren't prepared or ready to own a dog. We paid double the value of the dog and hundreds more on insurances, puppy supplies, and taxes. By the time we left the store we had spent over $2,000.00. We realized the next day that it would be in the best interest of the puppy if we returned him and let him go to another home. The store offers a 48 hour window for returns (as if that's an adequate time for puppy and owners to adjust - ridiculous). When we took him back the manager told us we would have to pay a fee for them to take him back - fair enough, that makes sense. We then found out this fee was %40 of the price of the dog. The insurance was non-refundable and the supplies were also non-refundable. In addition, The day we took the puppy home we had to take him to the Vet because there was blood in his stool and had to pay another $60 for a test. After everything, we ended up paying Petland nearly $1,400.00 to take the puppy back. That's $1,400.00 and we ended up with a crate and some dog food. As I walked out of the store the girl at the front desk told me ""thanks for coming in"". I'm not sure if she was that ignorant or just plain stupid. I would recommend adopting from the pound - I never understood why so many stressed that until now. If I could give Petland a 0/5 stars I would. ABSOLUTELY CRIMINAL THE WAY THEY RUN THEIR BUSINESS .