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PetSmart - 2 Reviews - 5401 South Boulevard, Charlotte, NC - Specialty Animal Services Reviews - Phone (704) 523-0132


5401 South Boulevard
Charlotte, NC 28217
(704) 523-0132
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All reviews seem negative


Is this where the rejects from Mc Donalds go? Pros: alot of selection Cons: no one to help you on what is the best choice for your particular needs

Editorial review from Citysearch 3/30/2014

We've been taking our dog-daughter, Truffles, to Petsmart for grooming every since we got her. I was terrified to leave her there as my last groomable dog was abused at Luv on a Leash in Mint Hill. They assured me she was going to be fine, and for the first several trips, she was. The last trip on Tuesday, March 25th was a different story.\r When she came home, she couldn't stand up. She went to the bathroom and never did again for two whole days. She shivered uncontrollably, she continued to not be able to stand, was completely lethargic, looked dazed, didn't play, and yelped every time we touched her. On Thursday morning I called the store. A lady named Amanda answered the phone. I told her what was happening. She honestly could care less. I told her just to tell me what happened as we were on our way to the vet; I just needed to know if she was dropped, bitten, or what. She said the lady who'd groomed her just stepped out, but she'd call me back. I reiterated we were on the way to the vet and she'd better not make me call her back. Fifteen minutes later, nothing. I called her again. Again totally disinterested, I begged her to tell me what happened. She said the groomer told her nothing happened, but if we're taking her to the vet, 'We'll take care of you'. Ummmm, WHAT? I asked if there was a video recording in the room. She said there was, but only the store manager could access it and he was out today. Convenient.\r I called the corporate office and was told there was no manager/ supervisor that I could talk to, but I'd have to leave a message. I did *and* wrote a letter of complaint. Not one single response.\r Right at each shoulder the hair *and skin* were shaved completely off. By Thursday it was beginning to scab over. The vet said she had no injury to her legs, hip, or back, but did have to prescribe prednisone and an antibiotic for her skin.\r NEVER EVER USE THIS GROOMER! Even if your dog is matted or filthy, DO NOT USE!!!!\r more

Editorial review from Citysearch 7/31/2012

After reading the reviews on Citysearch I was a little hesitant to go here, but was pleasantly surprised at the level of service and the products that this store carries. Good visit. more

Do not suggest training classes for your puppy 9/15/2010

I toko my puppy in for her beginner training class last night. The trainer put a choke chain on one of the puppies and she did not use the treat method to teach our puppies to sit. The method taught was to yank up on the leash real hard and push their butt down. When one of the puppies let out a cry, she said, ""Do not let them fool you, you are not hurting them."" Needless to say, we will not be returning. No 5 month old puppy needs to be yanked around like that. more

Just another customer 11/21/2006

Is this where the rejects from Mc Donalds go? Pros: alot of selection Cons: no one to help you on what is the best choice for your particular needs more
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Find all of your pet supplies at your neighborhood PetSmart store.


  • Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

  • 8/6/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Sat. 9am - 9pm;Sun. 10am - 7pm
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    Closeburn - Glenkirk