I've read the negative reviews, and I don't understand how they could think the desk staff and others are rude. Everyone has been most kind and helpful, and we've been in a lot since adopting a dog from the pound who came with kennel cough and Frontline-resistant fleas, and who they diagnosed several weeks later (after extensive lab tests) with distemper. Distemper is often fatal, but Dr. Rocky pulled our dog through with good care and a 2-week round of immune-enhancing shots (1 every 3 days). Yes, they're very expensive, and yes, they did tests that had been done at the pound (but they pointed out that sometimes the pound's results aren't correct), and yes they do tack on fees that are unexpected, but the fact remains that we now have a healthy, happy dog who probably would have died without their excellent care. Two days after we got our dog from the pound, we were in doubt that she would survive another 24 hours and we couldn't get ahold of our previous vet. This clinic was recommended by a friend who is a vet who used to work there since they were nearby and open until 11 p.m. everyday and she knew that they did truly care about animals and were quite good. She was right!