went in to take a look at a new outback - never owned a subaru.
I tend to keep a car 8-12 years, I have to get a good deal and not be pressured into something I won't like...
the staff was VERY professional and accommodating, and, as picky as I am - they worked with me - let me test drive, back to back, a few models... and I finally made up my mind... during the buying process, they explained the options for extended maintenance and repairs, did not pressure me into buying any, but showed me what was available. Because of that low pressure sales pitch, I did opt for a maintenance plan (I can change timing belts in a VW TDI as an example, so I am quite capable)... but with the value of the service prepaid, it only made sense so I don't have to bother. Nice!
can't comment on the service department, but everyone there was nice, friendly, asked if I had questions.
Thanks for a great buying experience.... based on this, my next vehicle is going to be a subaru!