Pep Boys

Avoid this place! I went in to have them take a look at the brakes--was told they were totally gone in the front, that I needed new front tires, a whole schpiel. Not wanting to endanger my family, I settled on brakes. When I came back, another guy was getting the same schpiel word for word from the same guy. A slick, dishonest mechanic: go figure. 370$ for brakes and a dirty feeling. Try Midas. more

july7.2011 poor ,slooow service. 4 mechanics under my car doing nothing. more man sitting. only 3 cars in the shop .took them 5 hours to replace shocks...after insisting that's what's broken. they wanted to fix something else. more

I was at the Ridgewood branch of pep boys today and let me tell you the worst service ever. I have never met a set of employees that have been so rude and obnoxious my entire life. The wait for the auto service is ridiculous. A piece of advice do not do installations here !! Buy your products and have it in installed somewhere else. The service manager peter hillaire is EXTREMELY discusting to me and fellow customers. DO NOT GO HERE FOR AUTO SERVICE! more

I went into the store yesterday, Tuesday, Jan 27, 2009, and I must say all I get is this damn female Manager on the phone, all I get is please hold on....what kind of service is this? I went in there for someone to recommend me the best GPS cause I only now have my own car and I needed one to guide me to my destinations. I think this female employee should review the customer service manual how to treat a customer when he/she walks in the store. I really cannot remember the name or I would mentioned it...something starts with a 'S'. Anyway, I was so angry that I went to another store. I thought I should let the public knows. When I signed in to add my comments, I read a comment from someone about a Mr. Fleming, maybe he should provide some training to this lady 'S' who was on her phone all the time I was there on how to treat customers. more

My name is Sharmilla Bandoo and I live in Trinidad, SA. I visited your store on Metropolitan Ave. Flushing and I must say that I was very very impressed with the warm, well mannered, services that I received from Mr. Fleming. He was very polite and even though I was a bit of a trouble, wanting to see more than one product, he was very patient. I can go back home and tell my friends and family about this young man. I wish my sons were as mannered as him.\r Please acknowledge him for his good work that he is doing. You don't find employees like him everyday.\r Have a great day.\r \r Happy Customer\r Mrs. Bandoo more