Pep Boys

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3819 21st St
Long Island City, NY 11101

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(718) 472-2590
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Best

Pepboy in LIC is by far the best place to take your car. I have a Mr. Old Reliable Ford Explorer 97 and anytime that I have an issue they fix it for me plus the guys there are ext...

Worst

was just put on hold for 12 minutes inquiring about an alternator that is ridiculous, supposed to be great customer service? that is not great customer service

Best pep boys in the tri state area. 4/21/2013

Best pep boys in the tri state area. They really help you, when you have a problem with your car. more
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PEPBOYS LIC 7/7/2010

Pepboy in LIC is by far the best place to take your car. I have a Mr. Old Reliable Ford Explorer 97 and anytime that I have an issue they fix it for me plus the guys there are extra nice. The only thing is that you do take your car dont go in a rush. \r other than that Love you PEPBOYS!!!! more
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greatful customer 5/21/2010

I was having a lot of car troubles I went to one place I won't mention there name because they aren't even worth mentioning, I decided to go for a second opinion: I went to Pep Boys. Sean the Manager greated me with a great smile and I started to tell him my problems, he told me not to think about getting rid of the car just yet, to let them check it out first. They took the car in right away. Long story short; they fixed my car, not the big job that st---ss said I needed. And about a third of what I thought I would have to spend. I am so thankful to Sean and the Pep Boys Team. more
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Pep Boys is Offering a Great Membership Rewards Card 8/20/2009

I was there today. The selection was so awesome I was confused. They needed help and had a sign up. I think you need to speak to the manager before you complain. There is a photo of him in the store. I picked up a PepBoys Auto Rewards card. It is not a credit card, but a membership card with some nice benefits if you have a local PepBoys in your area. The person at the counter provided information about an oil change. I haven't made a decision yet because there are competing offers that are more attractive. Without experience with them I proceed with caution.Their literature indicates they have ASE-certified technicians which is a plus if this is true. more
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Pep Boys is not good on customer service 7/23/2009

was just put on hold for 12 minutes inquiring about an alternator that is ridiculous, supposed to be great customer service? that is not great customer service more
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Make sure you only pay for what you get 5/11/2009

I had an oil change with standard oil and they tried to charge me for synthetic oil, which is $30 more. I protested and the cashier lowered the price. However, when I asked why he was initially charging me the higher price, he mumbled something about how someone else made a mistake. I do not trust the cashiers and plan to take my business elsewhere. more
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stay away from the indian cashier Gloria 3/8/2008

i bought a fuel pump and it went bad this is the second time in three months i had a problem with this fuel pump, the cashier was very rude and didnt want to refund my money after the manager {kirk} and the counter person told her it was defective item this was not the first time i had encounter a problem with her the last time about two years ago she accuse me of stealing not paying for a item that my co worker tried to return, when the receipt was shown that the product was payed for she said oh yes i forgot more
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Owner Message

  • Pep Boys Long Island City retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Editorial

  • Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

  • 6/25/2008 Provided by Citysearch
Additional information
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Astoria
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