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Pearle Vision - 2 Reviews - 4115 Skillman St, Dallas, TX - Optometrist Reviews - Phone (214) 821-1655

Pearle Vision

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4115 Skillman St
Dallas, TX 75206
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(214) 821-1655
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Pearle Vision - Dallas, TX
Pearle Vision - Dallas, TX

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I have been a loyal customer to this location for several years. After attempting to order contacts I was told I would need to schedule an appointment because my prescription had ...

Unprofessional! 3/13/2012

I have been a loyal customer to this location for several years. After attempting to order contacts I was told I would need to schedule an appointment because my prescription had expired(they require an eye exam every year even though my prescription has been the same for several years with no actual eye issues and the state only mandates an exam every 2 years). I was down to my last pair of contacts(they had tears even) and they would not help me in any way. I was not going to be able to schedule an appointment until the following week due to work commitments, and was really only needing something to help me get by for a few days. I understand that everyone out there should be getting their annual check ups to insure everything is going okay with their vision, but to not offer me any alternative to wearing a torn contact but to schedule an appointment for an eye exam is ridiculous. A week prior to this incident I was talking to someone who told me about how great their eye care place was and how in a pinch they were helped out by by being given a contact until they could arrange their appointment. This is the kind of service loyal customers deserve in today's market! So, I ordered my contacts over the phone through 1-800-contacts. The customer service representative told me that this Pearle Vision establishment of which I had been loyal for the past several years attached a note to the valid prescription that read: DO NOT FILL. Of course, they did fill it because it it is technically valid. Moral of the story is, Customer service is important. It is even more important to show loyal customers the same kind of loyalty back. I will be looking for a new eye care facility near my home, and will no longer be using Pearle Vision at Skillman. They do not deserve my business. Pros: null Cons: null more

Poor Customer Service 9/2/2010

Disappointed with this business, poor customer service and unfriendly staff. They act as if it is a bother to help you, even though every time I've ever been in the place it is completely empty. Tried to make me pay for two eye exams in six months and would not write a prescription for my contacts. I do not recommend this business. more
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Owner Message

  • Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. At Pearle Vision, our customers are the heart of our business, and we are obsessed with making the optical experience better for them every step of the way. We do things a bit differently. We don''t lead you to believe you''ll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you get to the register. We don''t leave it up to you to figure out what your vision benefits do or don''t cover. Why? Because we were founded by a doctor who revolutionized the optical industry by putting people first and promising to deliver a vision experience like no other. One that is based not just on cutting-edge technology and retail selection but on listening and respect. Our focus is on you.

Editorial

  • National glasses chain offers exams for adults and children, plus a choice in frames and lenses.

  • 6/25/2007 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 9am-6pm ; Sat 9am-5pm
  • Payments:

    Cash, Discover, Master Card, American Express, Visa
  • Neighborhoods:

    Northeast Dallas/ White Rock
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