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Pearle Vision - 4 Reviews - 20053 I-45 North, Spring, TX - Eyeglasses Reviews - Phone (281) 355-9090

Pearle Vision

20053 I-45 North
Spring, TX 77388
(281) 355-9090
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Pearle Vision - Spring, TX


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All reviews seem negative


This place truely sucks, the customer service is super rude. if you value your eyes you should stay away from this place. Cons: rude customer service

very bad customer service 1/13/2010

This place truely sucks, the customer service is super rude. if you value your eyes you should stay away from this place. Cons: rude customer service more

terrible to say the least 12/29/2009

they let me in on my appointment 45 min late, the doctor has no idea what she is doing everything was blurry... i order certain lenses with them, they tried to give me a different brand when i got there saying that this what the insurance company sent me... i confirmed with the insurance company and they said this is a big lie, so i refused the order, the next time they said i can only get 3 boxes instead of the 4 boxes agreed on. This place is a bunch of scammers trying to make a quick profit by scamming insurance and clients. this is the worse experience i ever had. Do yourself a favor and stay away. Pros: non what so ever Cons: doctor sucks- screwed up my prescription more

Less than ideal 3/19/2009

I should've trusted the 2006 negative review. I found this PV throught my vision insurance provider locator, set the appt online & found out at my appt that that doctor actually doesn't accept Cigna, but they offered a slight discount. What a joke. Pros: good location Cons: listed as accepting my insur but refused more

Worst customer service, avoid if have vision insurance, took 8 weeks to get glasses 9/7/2006

While the eye doctor was great, I was sorely disappointed to find out that this Pearl Vision would only partially accept my vision insurance. Despite 8 weeks of phone calls and authorizations from my provider, the manager/owner refused to file the necessary paperwork in order for me to utilize my benefits. In the end, the retail price they were charging me became the ""wholesale price"". Since the vision insurance works with providers based on the ""honor system"", what should have been my discounted ""wholesale"" price was exactly the same amount as was on the retail sales tag. After weeks of trying to clear up this matter, the owner/manager felt it was more important to make a profit on the sale of one pair of frames, rather than honor the customer's vision insurance. It was a terrible experience which lasted much too long, and was more stressful than should have been. My insurance company was initially to blame for the confusion, but the retailer was unprofessional in handling the situation once it was cleared up with the insurance company. The manager/owner refused to return messages, phone calls, or would hang up on me whenever I called to check the status of my order. In the end, I left the frames there, took my lenses and went to another store which took care of the whole matter in 10 minutes. I would not recommend this store to anyone who is going through their vision insurance plan. This store seems more about making a dollar, than providing genuine customer service. Beware that the frames they sell you may only be sold at another Pearl Vision, if anywhere else at all. This ""national chain"" is really independently owned franchises which are in no way connected to other stores of the same name. I was even disqualified for a small discount for purchasing frames AND lenses, because they were purchased at two different Pearle Vision stores. Pros: eye doctor was great, parking in front Cons: customer service, management, unwilling to honor vision insurance plan more
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Owner Message

  • Some people just talk about putting customers first. At Pearle, we really mean it. We consistently look for new and different ways to improve your optical experience. At Pearle Vision, our customers are the heart of our business, and we are obsessed with making the optical experience better for them every step of the way. We do things a bit differently. We don''t lead you to believe you''ll pay one thing for a pair of glasses, then spring a bunch of surprise costs on you when you get to the register. We don''t leave it up to you to figure out what your vision benefits do or don''t cover. Why? Because we were founded by a doctor who revolutionized the optical industry by putting people first and promising to deliver a vision experience like no other. One that is based not just on cutting-edge technology and retail selection but on listening and respect. Our focus is on you.