I called because my A/C was not working. They said someone will come out that very evening, "because we serve our customers 24/7." So I waited around in the heat. They didn't come, but called at 9:30 and said they weren't coming- great. They said they could come the next afternoon at 2:00 and would call and give me 30 warning, so I could meet them. Changed appts, etc. to be there. They called less than an hour before and said they overbooked and would not be able to come today, but maybe Thursday (two days later). It is 93 degrees out and my dog and family are melting. They talk about being professionals... don't believe it.
Pros: Nothing... they never came.
Cons: Uhh... everything.