I really dislike reviews that have just had a bad day. I have used this clinic for many years. They are thorough. I want my Doctor to take a complete history don't you. It is the cleanest Urgent care in town and they are run well. Walk-in clinics can be very busy but if you go back an hour later they might be slow :). The staff are caring and they bill all insurances. They take care of my Sore throats and my high blood pressure equally well. They are well regarded by other Medical Providers in the area. I know several surgeons who utilize them for clearance before surgery. Busy doctors can't always call you back, that is all they would be doing. It seems as it is they are always having to talk to insurance companies, other clinics etc. as it is so if I get a message that my labs are all normal from his staff, which they do with every visit by the way, that is all I ask. Please see me in my visit and take the time to figure out what is going on with me then. That is what I ask and they do that here. If you did not get what you wanted at this clinic perhaps you wanted the wrong thing. Dissing quality is like washing soap totally unnecessary. This is a good clinic and highly recommend them.