Passport Travel / Amex

I'm not sure what Bob's deal is about, but he probably failed to mention things to his agent and wasn't clear on what he wanted. I have nothing but nice things to say about this travel agency. I've been going to them since 1986, small agency and very friendly professional service. I use a travel agent because I travel all the time for business and don't have time to do all the research. They charge a small fee, which I don't mind because it will consume most of my time doing it myself. I've been all over the world and if something comes up, they quickly respond. I am a loyal client and they treat me well. Thank you! more

Things started great, but once they had my money the service was non existence. My wife and I had used them to plan our first trip to Hawaii. We were looking for this to be perfect for our first time. My wife has physical disabilities so part of our requirements were, a room with a view, no stairs and a king bed. When we got to the room we had a great view, but stairs down to the living room and a double bed. When we called the agent to discuss these matters we were told we could check out get our money back and find our own place. Not the way we wanted to start our vacation. Upon returning we called and talked to the manager, they were apologetic and were to call back once they had discussed it. Several weeks pasted and we were going to refer a family member to plan a trip for them. We called to ask for a recommendation for another agent. They never called back. We called back and asked why we were not called back from the time before or this time. The response from the manager was “ We didn’t feel there was anything we could do about the bad experience so why call back”. Totally unprofessional, when told that we would not be referring anyone else them, their comment was “were sorry you feel that way” and left it at that. When you treat your customers like that it’s a wonder they are still in business. I will take make travel arrangements going forward myself using the internet. Prices are much better and I won’t pay money to be treated rude. With a little research of your own you can plan the same quality trip or better and save money for added enjoyment on your vacation. Anyone who uses this agency would be nuts. They don’t care about their customers, just your money. more

I was overhwelmed when trying to plan our two island, two week trip to Hawaii. Two car rentals, airfare between islands, 2 places to stay etc. I decided that I would try our neighborhood travel agent for help. Jan at Passport Travel really knocked it out of the park. Accomodations on both islands were outstanding--and we were provided with fun passes and upgrades. Rental cars were ready when we arrived--no waiting. The prices were right and the trip was smooth sailing. I would highly recommend the Passport Travel team--they were fast, efficient, super accomodating and just nice to work with. Pros: took the guess work out of travel planning more

I've booked several trips, as well as two huge European vacations and have always received excellent service as well as recommendations from Passport Travel. I am a loyal customer and will continue to be one. Pros: Excellent Service more

I had the worst experience with this travel agency. Unresponsive to my needs to say the least. I tried out this agency as this is who our company uses..why is beyond me. I found the staff to be rude and very impatient with my requests. I honestly do not know how this company stays in business with the way the staff treats their customers and in this economy they should think twice. I was so frustrated by this agency that I ended up booking with another agency that accomodated my needs. more

My experience was quite positive and we will likely use this agency again. We booked our 40th anniversary trip which was a big deal as we don't travel too often. We made it clear we wanted this to be a special trip. Our agent was clearly knowlegeable about the various offerings in our price range and our destinaton (Europe). She helped us pinpoint what we wanted after a short consultation. They also had what I would call a pretty amazing price on the cruise we choose as we paid nearly 50% of the brochure price. I know that brochure prices are rarely paid but I felt that we got a luxury cruise experience for about the same price as a more standard cruise. This may be a result of their affiliation with American Express since we also received a bottle of wine, a room credit and an invitation to a private cocktail party onboard rom American Express . I decided to write this after I received a call from my agent excitedly asking how our trip was. She seemed as genuinely interested in making sure we had a great time as we were. All in all I would use this agency again and hope I get to do so soon! Pros: friendly, knowlegable, good prices more

I have used Passport travel many times over several years, as they are the contract travel agency for my employer. About 2 trips in 3 have gone fairly smoothly, which is always appreciated. However, other trips have been plagued by errors and, much worse, a lack of response from Passport when confronted with problems or questions. This is in addition to many simple enquiries (""Can I get a flight to Vancouver next week?"") that have also gone unanswered. Ironically, my boss (who controls the pursestrings) receives better treatment, while my fellow peons (over a dozen and counting) keep getting tripped up. This leads me to wonder if they are in fact capable but only when they feel it is to their benefit. I'll give them the benefit of the doubt and just say that they're maddeningly inconsistent. 2 out of 3 correct? That's a D-. Pros: Sometimes convenient Cons: Often unresponsive; impatient / unattentive service; errors not uncommon more

I am a stickler when it comes to customer service. I was searching for a travel agency to book a potentially cumbersome and complicated travel itinerary. I spoke to at least 6 agencies before finding Passport Travel. Whereas the others were rude or simply unwilling to help, the folks at Passport were impeccably courteous, professional and enthusiastic about my travel plans. Although they were not initially familiar with the specific promotion, both of the people I worked with had obviously researched the program before we talked next, and handled my initial request and subsequent changes in a timely and efficient way. Even though I've moved to Chicago, I look forward to working with them again and highly recommend them to anyone! more