Parks Heating & Cooling,

Parks has been the least professional business I have had to use. Their employees accumulate no urgency to call back their customers. I have had a leak in my ceiling for THREE weeks now. The first week parks came out ( after 3 days of initially calling) and they said the problem was that the builder did not put insulation in the plenum. Well- that ended up being incorrect. In the meantime- they told us to turn our a/c off to stop the sweating. The next week parks comes back out & says that the leak was due to a meter being set at 25 instead of 20. Well the following week centex sent out the dry wall guys to come fix the hole in our ceiling since we thought parks fixed the problem. Well- no they didn't. The dry wall guy pointed out that we still had a leak. I am infuriated by this business. Some of their employees seem to be uneducated in what they are doing. Now that the dry wall guy has left since he cannot fix our ceiling til the problem is found, I have called parks and asked for a manager and of course he is out of the office. I will not use their business in the future & I will also tell everyone I know I would recommend them using someone else. This is a lazy business who does not care about their clientele. more

Called them at 10 in the morning because my heating unit was was not working, and it was 20 degrees out. They had someone to my house right after lunch that day. Michael, who was the technician they sent out was extremely thorough and checked every connection to make sure that the problem, and the root causes of the problem were fixed. The company that had been servicing the unit prior to my buying of the house (not Parks), had done a terrible job. The wiring was had been sloppily done and connections were loose and causing the unit to short out. Michael took the initiative to not only fix the bad connection on the heat pump that caused the problem, but to check the connections on the thermostat and the heating unit in my attic. He was happy to not only explain what caused the problem but showed me the condition of the problematic connections. He proceeded to fix the wire that caused the problem as well as fixing the connections the previous company had done poorly. All of this was done at an extremely reasonable cost. It is rare to find a company that cares enough about the quality of their service to their customers, that they put in the extra effort just to ensure that I would not have a problem in the future. I highly recommend Parks. Reasonable cost, extremely fast response time and thorough and knowledgeable technicians who will work harder to ensure the problem is fixed properly. more

Had a problem with my A/C and they came out an fixed the problem same day. They installed my system in 1996 and I have had a maintenance agreement with them ever since. Good company with reasonable prices. more

I bought a house in a nieghborhood where parks heating and air did the installation all the hvac unit in all the houses. Its a saussy burbank neighborhood, who usually uses decent subcontractors from what I understand - but this time they used Parks and they screwed up everyones hvac. The unit itself is pretty decent, if its installed correctly! Lennox system and a majority of the homes have replaced them in the past 2 years! The homes are only 6 years old and the systems started failing 2 years ago. Ridiculous! If you are having a hvac system installed - use someone else so that you arent screwed a few years down the road! I have no idea how thier service is - but if its anything like thier system applications - run!! more

Call them for service and they will try and drain your bank account dry or credit card dry for service costs! Run the other way- far, far away from them if you even think you may be compelled to call them for service! Should you decide to hire them, they will use inexperienced and incompetents to work (""troubleshoot"") your hvac issues, and each call/diagnosis will cost you hundreds of dollars until they are lucky enough to get it right. They will also tell you that your repair parts and labor are warrantee for 1 year. DO NOT BELIEVE IT!! When your repaired ""issues"" malfunction again, be it the next week, or next month, or yet even 6 months later, they will send another repairperson who will either call you and try and diagnosis the issue over the phone or one who will come onsite and diagnosis the same issue again and quote you a cost for a repair which you earlier paid them for less than a year ago. AT ALL COSTS, KEEP YOUR RECEIPTS, PAPERWORK should you decide to risk using them. \r \r They will also try and sell you a SERVICE AGREEMENT, or in their terms, an "" Extra Privilege Agreement"" which costs $189 a year which in their terms, ""WILL PROVIDE YOU FROM COSTLY REPAIRS AND LET YOU ENJOY PEACE OF MIND"". DO NOT BELIEVE THEM AND DO NOT BUY THIS SERVICE AGREEMENT FROM THEM! YOU WILL BE VERY SORRY, ENDURE EXPENSIVE REPAIR COSTS AND HAVE NO PEACE OF MIND IF YOU DO!\r \r Too late for me, because less than 6 months after I purchased the $189 for a year agreement, I realize that what I actually did was pay Parks Heating and Cooling $189 and give them license to rip me off for a year with expensive repair bills for which I have paid them for once already within the last year to repair issues with my HVAC. However, they want to charge again for the same repairs and act as if the less than one year old repairs have no warranty existing. \r \r As far as the annual HVAC system check which the ""SERVICE AGREEMENT"" covers, take it from me-- after they performed my annual a/c maintenance which the agreement provides for, my system is now literally screwed when it had no problems before. They have incorrectly diagnosed a so called problem for which I paid them $150.00 (ALL DURING THE ANNUAL A/C CHECK), AND NOW MY A/C SYSTEM HAS A HUGE PROBLEM WHICH IT DID NOT HAVE BEFORE! \r \r \r So you see, I paid the $189 for a service agreement which gave them license to come to my home under the guise of ""Providing peace of mind"" on equipment which was working fine-- so that they can charge me more money to fix problems which they are not fixing,,, and this is now leading to additional costs because they think the service man missed something during the annual a/c check -- I'm already out of $189.00 plus $150.00, and now have a malfunctioning a/c!\r \r \r Also, when you have to call them and ask for a ""Call Back"" on their so called warranty work or service agreement maintenance work, don't expect them to return to help you-- at least not as quickly as they were eager to take your hard earned money!!! They will tell you that they have to take care of their other customers who are waiting on calls first and afterwards they will try and get to you. Why won't they tell you to expect this type of service BEFORE you pay for repairs, agreements, etc, under the guise of ""PEACE OF MIND"" should you have to call them back to correct their mistakes? The answer to this is plain and simple,--- they only want money-- your money, other customer's money, and they could care less about problems you have which they need to come back and correct. BECAUSE THEY HAVE YOUR MONEY-- AND NOW, THEY ARE ON TO TAKE THE MONEY OF THE NEXT UNSUSPECTING CUSTOMERS!\r YOU HAVE BEEN WARNED! I HAVE MY PAPERWORK AND AS UPSETTING AS THIS IS, I KNOW HOW TO TAKE APPROPRIATE ACTION IF THIS IS NOT RESOLVED!\r \r AGAIN, CHARLOTTE NC CUSTOMERS-- YOU HAVE BEEN WARNED! DO NOT USE THIS COMPANY!\r \r Pros: slick talkers- know how to take your money! Cons: incompetent, dishonest, unreliable, etc. etc ( more