TRY ANOTHER LIMO COMPANY Man who answered the phone was great in the beginning. Was told I was going to receive a confirmation for the service I booked for my daughters birthday..... a big event for my family..After 4 days of waiting never received anything so I Began to worry, called to ask about it, same man said he would send it later in the day....Never received anything, called the next day, same man answered phone, asked again for my confirmation, and he got angry at me for continueing to call. I explained my troubles with this company to my husband, after he spoke with some colleaugues in the Keys he found out ALL horrible stories. So I decided at this point instead of risking ruining a very special day for my family, and since I never received a confirmation, I would cancel. It was still 3 week prior the event. Called to cancel, same man, was asked why I wanted to cancel and I explained the above mentioned situations, he said ok but would be charging a cancellation fee!! Are you kidding me? His company charged my card and it came up as ""American vip Limousine service, no where near the name Paradise Transporation. Went to address listed for business, abandon building. I don't know what is going on with this service, all I know is that I am currently having to dispute my charge with visa and dealing with this company and or one man operation is a NIGHTMARE. I called another local company - Emerald Transportation and it was easy as pie to reserve the vehicle. Very kind and concerned about my special day I was planning. I would hate to see anyone's special day ruined by this ""company"" if you can call it that. My suggestion is to not use this company and go elsewhere with your business. As I begain to post this review, I noticed the owner posted his own review stating ""false posting by our competition!"" Prime Example of the type of ""show"" this guy is running ------ look how many spelling and grammar errors, this may not be an example of how the business is ran, but it is not a good sign, and to be as bold to say that.