I admit it gets busier here than at the other Paneras, but that's no reason to be unfriendly to customers. The people at the other Paneras I've been to (Franklin, Green Hills in the morning not afternoon, and Cool Springs) are very friendly, but here they just want to hurry you on out the door. It IS Panera so it gets three stars for the food, but the customer service could make an effort to be halfway decent with you and the parking could be more spacious - what are we parking here - go-karts? Jeepers.
Pros: great bagels, scones, muffins
Cons: tight parking, could be a lot friendlier