I ended up at Panel Town in search of transition pieces to match some flooring I had already purchased from another large chain flooring store. The big box stores only carried the basic species, like oak, and I was looking for something to go with my Brazilian Walnut flooring. On my first visit, I ended up connecting with Homdi, the owner, and he spent a lot of time with me helping me select something that would work for my application, which ended up being special order. This started off as a DIY project and Homdi spent a lot of time answering my questions and providing me with lots of great installation tips, that proved invaluable. I completed the simplest room by myself, but the the other rooms proved to be too challenging for me so I turned to Panel Town for advice on hiring some professional help. Homdi recommended a company and they came in and helped me finish the project.
The area around the fireplace proved to be extremely challenging and required multiple trips to Panel Town. At one point, I stopped by the store to pick something up and when I showed Homdi what I was going to do with it, he explained to me that it just wouldn't look right and guided me to a better solution.
What I like about Panel Town is that it's strictly a flooring store and the employees all know flooring. When I visited the box stores or larger flooring stores I just couldn't get my questions answered, or simply couldn't even find anybody to talk to. Whenever I visited Panel Town, I was working with somebody as soon as I walked in the door and the person know flooring.
Even more impressive was the amount of time and attention I received from Panel Town, considering the fact that I had purchased the flooring from another store. The only thing I purchased from Panel Town was the transition pieces so I was a relatively small customer.
I also discovered that Panel Town carries some better quality flooring that you just can't find at the chain flooring stores. They actually have some reclaimed wood and some very high quality engineered flooring that they have made themselves from the local area. My husband and I are planning to build a house next year ,and given my experience with this project, we will definitely be turning to Panel Town for all of our flooring needs.