I had a terrible customer service experience today at the PakMail location in Grove City, Ohio. I had a package that I dropped off with a prepaid label. When I dropped it off yesterday, I observed the worker putting it in a sleeve and I left with my receipt and tracking number. Today, that package showed back up and was delivered to my home as the original label on the package was used for delivery. Somehow the sleeve was never actually stuck onto the package as evidenced by the box having no tears at all on it and being in great condition.
I returned to the PakMail today to explain the situation. The manager and owner looked up the tracking number and showed me that it indicated it was picked up by FedEx yesterday, so it "wasn't their problem" and I would have to deal with FedEx directly. I then explained that I shouldn't have to waste my time to deal with FedEx on this issue since the problem started at their location. Instead of going above and beyond or even apologizing, the owner proceeded to yell and point at me that it wasn't his problem. I asked him to not get crappy with me, and he told me he was getting crappy with me because I got crappy with him first!
Needless to say, I walked out before I said anything I would have later regretted. I'm appalled at the horrible service and demeanor of the owner. My advice - use one of the numerous other shipping locations across the city instead of this pathetic place, unless you enjoy being yelled at.
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