Vail Vision has by far the worst customer service I have ever experienced. My girlfriend recently had knee surgery from a ski accident and wasn't able to drive, so I had to take her to all of her doctors appointments, including her eye exam. She has pretty poor vision and has been wearing contacts since she was a very young teen (she's now in her upper 20s). The doctors at Vail Vision, especially Dr. Owens, was extremely unhelpful and rude. He kept giving her contacts that caused an infection due to an allergy, but he insisted they were the best and that's what she should have. We kept asking for her old brand, but guess what, he would never call us back after a week and a half of trying to get in contact with him. We had to go into the office for the SIXTH TIME (remember, I'm having to take time off work for this as well as her) before he finally gave us what we wanted. What REALLY PISSED ME OFF was that when we got in there, he knew of our issue, so his secretaries were giving him our requests for a call, yet he wouldn't even pick up the phone for a customer. We will NEVER be going back to Vail Vision again. The service is HORRIBLE, the glasses and contacts are WAY overpriced compared to other vision stores, the doctors and receptionists are RUDE! I will most definitely do everything I can to turn people away from this company. Find another vision center that takes your insurance and go there, even if it's a farther drive.
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